First Class Customer Host Sheffield

2 weeks ago


Sheffield, Sheffield, United Kingdom East Midlands Trains Full time


We take pride in being One Team at East Midlands Railway (EMR). Our passion lies in ensuring safety, exceeding customer expectations , acting ethically and placing customers at the core of our sustainable railway for the East Midlands. With a team of over 2,600 members, our success is attributed to our dedicated people, and the On Train Customer Service team plays a pivotal role in this success.

Recognized eight times as a Top Employer and Gold accredited for Inclusive Employers Standards, we highly value our team and are committed to fostering an environment where everyone can bring their authentic selves to work.

At EMR, we actively strive to embrace diversity within our workforce and acknowledge the need for better representation of females and ethnic minority groups. We are taking affirmative actions to promote a culture that is positive and inclusive, encouraging individuals from these groups to apply and help us better reflect our communities.

An exceptional opportunity awaits you to join #TeamEMR as a First Class Customer Host located in Sheffield

The role of a First Class Customer Host is essential within our on-train team, ensuring customers receive a warm welcome and exceptional service. You will be the main point of contact for customer inquiries, serving meals and snacks from our exquisite menu in first class, as well as offering delightful refreshments on board. Maintaining the cleanliness and tidiness of the train carriages is also part of your responsibilities.

What qualities are we seeking?

We are looking for individuals who are diligent, always ready to deliver outstanding service with a smile, polite, accountable, and resilient. Your demeanor significantly influences the level of service provided. Our aim is for customers to cherish and remember their experience on East Midlands Railway. If you are enthusiastic, professional, and eager to make a positive impact on someone's day, we want to hear from you.

The position involves shift work based on a rotating schedule to provide customer service throughout the day, which may include early morning or late night shifts and weekend work, requiring flexibility.

Insight into life at EMR:

In addition to a competitive salary, we offer:

An excellent Railway Pension scheme Free travel on East Midlands Railway and affiliated Train Operating Companies under Transport UK Group & LNER Discounted Friends and Family Tickets on the EMR Network 75% discount on National Travel (including partner and dependants) Numerous training opportunities and more

If successful at the assessment day, you will either be immediately offered a position or placed in the Talent Pool for up to 12 months. You will not be required to reapply during this period. When Customer Host vacancies become available, we will reach out with job offers.

Eager to seize this exciting opportunity? Submit your online application and upload your CV. Please ensure all personal details, including your name, are omitted from your CV as we follow a blind screening process.

We are committed to treating all applicants fairly, equitably, and respectfully throughout the application, evaluation, and selection process



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