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Service Administrator Temp to Perm
3 months ago
Position:
Utility Service Advisor
- Location: Welwyn Garden City, Herts
- Salary: 24,000 per annum +£2k discretionary annual bonus (paid quarterly)
- Contract: Permanent, Full-Time, Monday - Friday / Part-remote up-to 2 days in office - when successfully pass 3 month probation period / 37.
Utility Service Advisor:
Do you have excellent customer service and administration skills?
Maybe you have some experience of the Energy or Utility markets? Are you familiar with Microsoft Excel?
Does working for a friendly, highly established organisation, which offers great company perks and career opportunities appeal to you?
Maybe you like flexibility in a position and working part-remote up-to 3 days from home (after completion of probation period) appeals to you?
This self-starter will be confident in building relationships with suppliers and will have a very strong sense of using your own initiative and excellent customer service skills.
Manage utility customer service queries to resolution within agreed timescalesResolve utility queries with varying levels of complexity
Build strong relationships with utility suppliers and internal customers
Confirm contract information with suppliers
Issue utility contract terminations
Participate in any adhoc tasks or projects that may arise
Update internal systems accurately with query notes and contract information
Excel proficient
A willingness to adapt, be flexible and continuously improve existing processes
Utility customer service experience
The successful applicant will play a pivotal role in helping deliver a high level of service to all of our members and should expect a varied and challenging workload but their initiative and perseverance will see them through.
Full training and support will be provided for all of the above.Smart10 is a multi-award-winning specialist recruitment consultancy, specialising in temporary, contract, and permanent placements across various business sectors. To stay updated and explore all our active job opportunities, we invite you to visit our website.
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