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Administration and Customer Service Representative
2 months ago
This is a fixed-term contract until February 2025.
Job PurposeAs a key member of our team, you will support our retail product and relationship managers across various activities and initiatives. Your primary focus will be on one of the products or relationship dynamics within the department, while also providing general administrative support and cover for the wider team.
Key Responsibilities- Product Administration: Provide professional, comprehensive, and flexible administration for retail product workstreams, including onboarding and offboarding, performance management, and data analysis and maintenance to support retail products such as EPoS and consumer marketing technologies.
- Partnerships Management: Manage inbound queries and tasks arising from our large retail accounts and partners, spanning operational matters, new site set-ups or removals, and liaising with internal departments to deliver resolutions and projects.
- Customer service orientated.
- The ability to work effectively with colleagues at all levels and influence them.
- Experience of project management skills.
- Proven organisational skills.
- Excellent attention to detail and facilitation skills.
- Computer literate with a good working knowledge of Windows XP, Word, Excel, and PowerPoint.
- Experience of interacting with, analysing, and compiling data.
- Strong experience of working with spreadsheets and databases.
- Self-motivated.
- Confident with a "get on with the job" attitude.
- Copes well under pressure.
- Should display a degree of maturity – discreet and tactful.
- Ability to liaise effectively at all levels internally and externally.
- Have initiative and the ability to act independently as appropriate within broad guidelines.
- Excellent interpersonal and communication skills.
