Customer Service Representative

3 weeks ago

Welwyn Garden City, Hertfordshire, United Kingdom Rentokil Initial Full time

DCUK FM Ltd

Job Title: Customer Services Apprentice - Resident Liaison Officer

Location: Welwyn Garden City

Salary: Starting from £13,500

Full time. Permanent

40-hour week standard, Monday - Friday

Guided Learning Hours: 288 hours

Total Qualification Time: 15 Months including EPA

Level 2 Professional Customer Services Practitioner Apprenticeship

Our Company;

Duct Clean UKLtd, part of the Rentokil Initial group, a FTSE 100 company and leaders in innovation in our areas of expertise. We have a family feel but with a global reach, operating in over 80 countries. We are proud to share that Rentokil Initial was voted one of the 'Best Places to work 2020' on Glassdoor, a testament to our commitment to creating a diverse and inclusive work environment.

Our core values are Service, Relationships, and Teamwork. We are looking for motivated, down-to-earth, and dependable individuals to join our growing team. We understand that training is essential to bring out the best in you and develop your knowledge and skills.

Key Responsibilities:

  • Assist Operation teams with direct contact with residents
  • Book and schedule in work with residents explaining works, timeframes, and their responsibilities
  • Handle daily reporting, dashboard updates, sales enquiries, tenders, and surveys
  • Manage inboxes and distribute documentation
  • Perform ad-hoc administrative tasks as needed

Requirements:

  • Interest in administration/customer service roles
  • Strong communication skills
  • IT literate
  • Effective time management
  • May require a DBS check
  • CCSE C or Above in Maths and English (Or willingness to obtain during the term of the apprenticeship)

Benefits:

  • Competitive salary, starting at £13,500 per annum
  • Full time, Permanent, Monday to Friday (40-hour week)
  • Industry-Leading Training: 0-12 months apprenticeship with mentorship and access to government-accredited schemes, offering career progression opportunities
  • Pension, and EAP (Employee Assistance Programme)
  • Overtime opportunities
  • Discounts from 3,000+ retailers via RI Rewards
  • Long service recognition (extra annual leave after 5 years)

Rentokil Initial is an equal opportunities employer and is committed to creating a diverse working environment. To find out how we process your data, view our careers privacy policy.

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