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Operations Manager

3 months ago

Chelmsford, Essex, United Kingdom Aon Full time
Operations Manager / Analyst

Are you an Insurance Operations Analyst looking to progress in your career?

If you aim to join a high-profile team in the London market where your commitment and expertise will help shape our business operations and strategy across the Aon Global Broking centre, then we want to hear from you. We are currently seeking an Operations Manager to join our team based in either London or Chelmsford. This role offers a blend of office and remote work flexibility.

Aon: Making Better Decisions

At Aon, we influence decisions for the better to safeguard and enhance the lives of individuals worldwide. We function as a cohesive, diverse team founded on trust, dedicated to supporting the success of both our employees and clients.

What Your Day Will Involve

Backing the Operations Leader, you'll be engaged in enhancing processes, managing small projects, and contributing to global change initiatives. Each day presents unique challenges and opportunities. Reporting to the Operations Leader or Senior Operations Manager, you'll collaborate with various stakeholders within the Wholesale & Specialist business and other departments like Aon Business Services that cater to the Global Broking centre.

What Sets This Opportunity Apart

In this capacity, you'll collaborate with team members from Operations, global broking, commercial risk, and the wider Aon organization to pioneer new practices, whether they involve systems, processes, policies, or controls. This collaborative effort aims to bolster core business strategies and foster operational enhancements.

Qualifications and Experience for Success
  • This position is ideal for someone with a background in business insurance operations, adept at swiftly building strong relationships, influencing key stakeholders, working across functions, and taking autonomous initiatives.
  • Drive the tracking and reporting of essential KPIs, and introduce organization and coherence across broking, client service, and outsourced partner teams.
  • Enhance client and colleague outcomes by actively identifying KPI patterns and escalating them to Operations and broking leaders as necessary.
  • Strong communication skills - both written and verbal. Ability to simplify complex solutions or concepts into easily understandable content.
  • Demonstrated expertise in operations, risk management, or excellence in a professional services milieu like consultancy, financial services, or insurance.
  • Advanced Excel and data manipulation skills to leverage data for recommendations and driving change initiatives.
Our Colleague Support Approach

Beyond our comprehensive benefits package, we advocate for a diverse workforce. Our adaptable, inclusive setting empowers you to prioritize your well-being and achieve work-life balance, ensuring you can perform at your best at Aon. Moreover, all team members are entitled to two "Global Wellbeing Days" annually, prompting you to invest time in yourself. We provide various work style solutions, acknowledging that flexibility extends beyond the workplace... and we fully endorse it. We refer to this as Smart Working.