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1st Line Service Desk Technician

3 months ago

Manchester, United Kingdom Senitor Associates Full time
1st/2nd Line Service Desk Technician - £24K - £28K


Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.

We are excited to offer an outstanding opportunity for a proactive and enthusiastic 1st Line Service Desk Technician with experience in a fast-paced service desk environment.

In this role, you will be essential in providing comprehensive technical support to internal staff and the IT team, ensuring issues are managed, monitored, and resolved efficiently and within established standards.

Key Responsibilities

Respond promptly and professionally to service desk queries, emails, and tickets.
Offer friendly and supportive first-line technical support for hardware and software issues, including desktops, laptops, printers, and mobile devices.
Diagnose and troubleshoot technical problems, escalating more complex issues while retaining ticket ownership.
Accurately log all support activities and resolutions in the ticketing system.
Set up and configure user accounts, permissions, and access rights.
Assist with basic network and system administration tasks as needed.
Ensure all IT equipment and systems comply with security policies and procedures.

Benefits

22 days of annual leave plus 8 bank holidays, increasing to 25 days with length of service.
Access to an Employee Assistance Programme.
Summer and Christmas parties.
Employee events throughout the year.
Training opportunities.
Death in service benefit.
Cycle to work scheme.
Referral schemes for bringing in new claims and team members.
City centre location.
Paid day off on your birthday.
Travel season ticket loans.
One charitable day (one day's paid leave to support your favorite charity or community group).

Requirements:
Preferably 6 months of experience in a customer service or technical support role.
Knowledge of Microsoft Windows OS, Office 365, and Azure Virtual Desktop.
Detailed knowledge of Azure AD.
Experience in a service desk or customer-facing role.
Strong problem-solving skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to work effectively under pressure and prioritize tasks.
Enthusiasm for learning and developing new skills in the IT field.
This is a fantastic opportunity to join a close-knit and supporting IT team, dedicated to providing outstanding end-user support.

If this sounds like your ideal next role, please apply now for consideration or contact Georgina on / for more information.

For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.