Client Services Administrator
2 weeks ago
Job title:
Client Services Administrator
Location:
Remote
Hours:
Bank
Reporting To:
Client Services Team Lead
Key Relationships:
Contract Manager, Clinical and Delivery staff, Client Services Team**
The Role:The role will provide administrative support and proactive telephone communication to deal with referrals coming into the MoreLife Weight Management services, booking clients onto programmes or waiting lists, dealing with enquires together with the associated administration.
The post holder must have the ability to work with a great degree of autonomy and think on their feet to deal with enquiries and make day-to-day decisions without constant referral to their line manager who will be available to assist with the more complicated issues.
Key responsibilities:
-
- Helping to deliver a client focused service. You will be working within a supportive team environment, within a busy working environment.
- Ensure you are up to date with all knowledge in relation to the services provided by Morelife.
- Ensure clients are contacted on the agreed touch points whilst on the service.
- Performing data entry roles, including updating records and databases for personnel, health and professional information.
- Ensure all systems are updated, correctly
- Responsible for all proactive telephone calls on behalf of the health lifestyles services.
- Manage the administrative duties related to referrals from healthcare professionals to the programmes.
- Support with creating case studies of participants that have attended the programmes.
- Proactively contact all clients that did not attend and/or complete the programme
- Issuing and managing the Net Promoter questionnaire to service users and any relevant stakeholders. Allowing us to measure success via service user experience and brand by collating the best metric to anchor our client experience management program.
- Flexibility in distribution of working hours according to job requirements
- Support the wider client services team as and when required
- Ad hoc duties as and when required.
Essential Criteria
Qualifications:
- Experience of handling calls both incoming and outgoing.
- Minimum of 5 GCSEs or equivalent inclusive of Maths and English
- NVQ Level 3 in administration (Desirable)
- Previous experience of working as an administrator
Experience & Knowledge:
- Excellent IT skills, with a working knowledge of all Microsoft packages
- Demonstrable experience within an administrative role.
- At least 1 year experience working in a busy office environment, ideally within an administrative role.
- Working/liaising with a wide range of people effectively with sensitivity and authority.
Skills & Attributes:
- High level of accuracy.
- Excellent organisational, coordinating, administration and interpersonal skills.
- Excellent literacy and numeracy skills
- Ability to keep effective records and databases.
- Ability to work with a wide range of people effectively, with sensitivity and authority.
- To be able to take initiative, multitask and work effectively without close supervision.
- To be flexible and open to new duties.
- To be highly motivated and be able to work independently but effectively as part of a wider team.
- Must enjoy providing a support service, offering a pleasant and effective point of contact for the service.
- To have effective communication skills.
- To be able to feel comfortable with liaising with a wide range of people at different levels.
- Must be a good team player and able to negotiate workloads with team members.
Key Competencies:
- A passion and enthusiasm for supporting individuals to achieve weight loss and a healthier lifestyle.
- Strong interpersonal skills and the ability to build trusting relationships with the individuals.
- A caring and empathetic attitude.
- Ability to use initiative.
- Be able to work under pressure and meet targets.
- Strong organisational skills.
- Excellent verbal and written communication skills.
Attitudes and fit with our values:
- More Personal
- Tailored experience and empower
More Expert
- Raise the bar every day
More Understanding
- Do not judge
More Caring
- Show integrity in all that we do
More Accountability
- Expect the best of ourselves
All roles that require face toface contact with a client or a vulnerable person will require an enhanced check,all other roles require a basic DBS check.
It is our policy not to use recruitment agencies.-
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