Client Services Administrator

2 weeks ago


Manchester, United Kingdom MoreLife Full time

Job title:
Client Services Administrator


Hours: 37.5 hours per week

Reporting To:
Client Services Team Lead


Key Relationships:
Contract Manager, Clinical and Delivery staff, Client Services Team**
Closing Date: 3rd March 2023

The Role:


The role will provide administrative support and proactive telephone communication to deal with referrals coming into the MoreLife Weight Management services, booking clients onto programmes or waiting lists, dealing with enquires together with the associated administration.

A high degree of confidentiality, sensitivity, discretion, and tact is required.


The post holder must have the ability to work with a great degree of autonomy and think on their feet to deal with enquiries and make day-to-day decisions without constant referral to their line manager who will be available to assist with the more complicated issues.


Key responsibilities:
-


  • Provide full administrative and telephone support of the referrals coming into the MoreLife Weight Management Service
  • Conduct telephone conversations with potential participants on the MoreLife programme using active and empathetic listening skills to support client engagement (training will be given)
  • Create and send communications to Clients, referring agencies and healthcare professionals in line with agreed processes, and keep all records up to date using a variety of information management systems
  • Receive and answer telephone enquiries in a professional and courteous manner, forwarding these to an appropriate member of the team for resolution if necessary
  • Use a range of IT systems to support all aspects of service delivery
  • Work in line with MoreLife policies to support confidentiality, GDPR Compliance, Quality Assurance and service effectiveness
  • Undertake any other duties that may be necessary, that are appropriate to the level/grade of the job.

Benefits:

  • 25 days annual leave and 8 bank holidays (prorata for parttime staff).
  • Company sick pay
  • Nest pension scheme
  • Death in service benefit.
  • Salary sacrifice for pensions
  • Contribution Towards Development Training
  • Employee Assistance Programme
  • Paid Professional subscriptions
  • Volunteering days
  • Workwear if required for the role.

For Essential & Desirable Criteria Please See attached document
Client Services Administrator

It is our policy not to use recruitment agencies.

  • Manchester, United Kingdom MoreLife Full time

    Job title: Client Services AdministratorLocation: RemoteHours: rota, working 37.5 hours p/w)Reporting To: Client Services ManagerKey Relationships: Clients, Practitioners, Direct Team MembersPost may close early, if sufficient applicants received.The Role:The Client Services Administrator will work as part of the Client Services Team and will play a vital...


  • Manchester, United Kingdom MoreLife Full time

    Job title: Client Services AdministratorLocation: RemoteHours: BankReporting To: Client Services Team LeadKey Relationships:Contract Manager, Clinical and Delivery staff, Client Services Team**The Role:The role will provide administrative support and proactive telephone communication to deal with referrals coming into the MoreLife Weight Management services,...


  • Manchester, United Kingdom Mercer Full time

    **Mercer Marsh Benefits - Manchester** Mercer Marsh Benefits(MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits. We are a world leader in workplace health and benefits. Operating in 135 countries, our team of specialists...


  • Manchester, United Kingdom Gordon Yates Full time

    Client Service Administrator needed in Manchester for 3 month temp role. This role is hybrid working paying £13 per hour. You will be responsible for the set up and administration of several of our Apprenticeship Professional Development Programmes for existing Key Clients. You will be working closely with operational, client service and programme teams...


  • Manchester, United Kingdom Mercer Full time

    Mercer Marsh Benefits - ManchesterMercer Marsh Benefits(MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits. We are a world leader in workplace health and benefits. Operating in 135 countries, our team of specialists design...


  • Manchester, United Kingdom Marsh McLennan Full time

    Mercer Marsh Benefits - ManchesterMercer Marsh Benefits(MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits. We are a world leader in workplace health and benefits. Operating in 135 countries, our team of specialists design...


  • Manchester, United Kingdom Mercer Full time

    Mercer Marsh Benefits – Manchester Mercer Marsh Benefits TM (MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits. We are a world leader in workplace health and benefits. Operating in 135 countries, our team of specialists...


  • Manchester, United Kingdom Mercer Full time

    Mercer Marsh Benefits – Manchester Mercer Marsh Benefits TM (MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits. We are a world leader in workplace health and benefits. Operating in 135 countries, our team of specialists...


  • Manchester, United Kingdom Mercer Full time

    Mercer Marsh Benefits – Manchester Mercer Marsh Benefits TM (MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits. We are a world leader in workplace health and benefits. Operating in 135 countries, our team of specialists...


  • Manchester, United Kingdom MoreLife Full time

    **Job title: Client Services Administrator** **Location: Hybrid** **Hours: 0800 2000 (rota, working 37.5 hours p/w)** **Reporting To: Client Services Manager** **Key Relationships: Clients, Practitioners, Direct Team Members** **Post may close early, if sufficient applicants received.** **The Role**: The Client Services Administrator will work as part...


  • Manchester, United Kingdom Mercer Full time

    Mercer Marsh Benefits – Manchester Mercer Marsh Benefits ™ (MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits. We are a world leader in workplace health and benefits. Operating in 135 countries, our team of...


  • Manchester, United Kingdom Mercer Full time

    Mercer Marsh Benefits – Manchester Mercer Marsh Benefits ™ (MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits. We are a world leader in workplace health and benefits. Operating in 135 countries, our team of...


  • Manchester, United Kingdom Pertemps Network Group Full time

    **Senior Client Services Administrator**: - V20150021**£28,000 - £30,000 Per Annum** - Full Time**Temporary** **Manchester, Greater Manchester** **Administration** **Job Description**: - Elevate your career in client services administration with a pivotal role that places you at the heart of company coordination and execution. A prestigious...

  • Client Administrator

    3 weeks ago


    Manchester, United Kingdom Gibson Hollyhomes Full time

    **Client Administrator** **Manchester City Centre** **£20,000 - £22,000** **35 hour week, hybrid working 50/50** **Career progression available** **Excellent benefits package** My client is an established company who are committed to providing exceptional service to clients. An exciting job has arisen to join them as a Client Administrator based in...

  • Client Administrator

    3 weeks ago


    Manchester, United Kingdom Recruit UK Full time

    **Job Title**: Client Administrator **Industry**: Financial Planning **Location**: Manchester **Salary**: £31,000 **Job reference**: 7272 **Job Description: Client Administrator** Recruit UK are working on an excellent opportunity for a Client Administrator in Manchester to join a leading Financial Advice company. They are the UK’s leading...


  • Manchester, United Kingdom Marsh McLennan Full time

    **Mercer Marsh Benefits - Manchester** Mercer Marsh Benefits(MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits. We are a world leader in workplace health and benefits. Operating in 135 countries, our team of specialists...

  • Client Administrator

    3 weeks ago


    Manchester, United Kingdom AMS Accountants Medical Ltd Full time

    **AMS Medical - Client Administrator - Manchester** Due to a sustained period of growth, generated from the success of our existing team, we are pleased to announce an opportunity for a Client Administrator to join us in our Manchester City Centre office. This is a permanent role and for the right person the perfect development role with both exposure and...


  • Manchester, United Kingdom Recruit UK Full time

    **Job Title**:Client Support Administrator **Industry**:Financial Services **Location**:Manchester **Salary**:Up to £26,000 **Job Ref**:8479 Client Support Administrator Recruit UK are working on an excellent opportunity for a Client Support Administration position in Manchester to join a well established Chartered Independent Financial Advice...

  • Client Administrator

    2 weeks ago


    Manchester, United Kingdom Aimée Willow Connex Full time

    Client Administrator Support Manchester - North West The Role - Manage effectively and in accordance with policy and practice; the administration of ledgers, validation of debtor balances, credit control, collection activities and allocation processing with ownership of the following: - Responsible for daily cash allocation across the portfolio. -...


  • Manchester, United Kingdom Page Personnel Full time

    IFA based in Manchester city centre - Opportunity for a graduate or someone looking to break into financial services **About Our Client**: As Client Review Administrator, you will provide administration support for the Review Team. Day to day, your role will include: - Pensions administration for various group schemes and providing quotes for the group...