Client Services Administrator
2 weeks ago
Job title:
Client Services Administrator
Hours: 37.5 hours per week
Reporting To:
Client Services Team Lead
Key Relationships:
Contract Manager, Clinical and Delivery staff, Client Services Team**
Closing Date: 3rd March 2023
The Role:
The role will provide administrative support and proactive telephone communication to deal with referrals coming into the MoreLife Weight Management services, booking clients onto programmes or waiting lists, dealing with enquires together with the associated administration.
The post holder must have the ability to work with a great degree of autonomy and think on their feet to deal with enquiries and make day-to-day decisions without constant referral to their line manager who will be available to assist with the more complicated issues.
Key responsibilities:
-
- Provide full administrative and telephone support of the referrals coming into the MoreLife Weight Management Service
- Conduct telephone conversations with potential participants on the MoreLife programme using active and empathetic listening skills to support client engagement (training will be given)
- Create and send communications to Clients, referring agencies and healthcare professionals in line with agreed processes, and keep all records up to date using a variety of information management systems
- Receive and answer telephone enquiries in a professional and courteous manner, forwarding these to an appropriate member of the team for resolution if necessary
- Use a range of IT systems to support all aspects of service delivery
- Work in line with MoreLife policies to support confidentiality, GDPR Compliance, Quality Assurance and service effectiveness
- Undertake any other duties that may be necessary, that are appropriate to the level/grade of the job.
Benefits:
- 25 days annual leave and 8 bank holidays (prorata for parttime staff).
- Company sick pay
- Nest pension scheme
- Death in service benefit.
- Salary sacrifice for pensions
- Contribution Towards Development Training
- Employee Assistance Programme
- Paid Professional subscriptions
- Volunteering days
- Workwear if required for the role.
For Essential & Desirable Criteria Please See attached document
Client Services Administrator
It is our policy not to use recruitment agencies.
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