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Operational Innovations Director/Senior Manager
3 months ago
As the Global Operations Director for our client, you will be responsible for overseeing and optimizing all operational aspects of the business.
This pivotal role requires a strategic thinker who is data-driven and has brilliant interpersonal skills. You will collaborate closely with cross-functional teams to streamline processes, enhance efficiency, and ensure seamless execution of business objectives.Internal Operations
# Oversee global surveyor operations including recruitment, training, and monitoring of key business metrics (time on site, data quality)
# Work closely with the global sales team to advise on capture timelines, costings, profit margin, SLA documentation, and T&Cs
# Regularly review internal processes and make recommendations/changes where necessary
# Ensure Digital Surveyors undertake necessary Health and Safety courses and stay up to date on current legislation and RICS guidelines
# Collaborate with the Director of Technology to scope development work for increased operational efficiency and accuracy
# Develop financial budgets and reports for founders and investors
# Ensure insurance cover is in place for products, business interruption, and employers' liability for global coverage. Negotiate pricing and policies annually
# Oversee trade license and office lease renewal in the UAE
# Stay up to date with new lidar technologies and firmware updates affecting time in property, data quality, and data registration
Production
# Oversee SA-based production team including recruitment, training, and continuous monitoring of key metrics (production timelines, accuracy)
# Ensure client deadlines are met and resolve/communicate any issues to clients promptly
# Regularly review internal processes and make recommendations/changes where necessary
# Plan production recruitment to meet quarterly/annual sales targets
# Work with production manager and external contractors to ensure quality and accuracy of drawings
# Collaborate with the Director of Technology to develop technology solutions for streamlined workflows and increased efficiency
Human Resources
# Support HR manager with day-to-day operations including recruitment strategy & induction training
# Review, develop, and update business policies
# Advise/conduct investigations and disciplinary actions
# Engage with legal counsel when necessary to protect the business
Team Leadership and Development
# Provide strong leadership to the global operations team, fostering a culture of accountability, collaboration, and continuous improvement
# Mentor and develop team members to enhance their skills and capabilities
Stakeholder Communication
Serve as a primary point of contact for senior management, providing regular updates on operational performance, key initiatives, and strategic insights to support decision-making.
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