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Housing Partner
3 months ago
The vacancy is 30 hours per week - Mon/Wed/Thurs/Fri.
About us
We're Abri, a housing association based in the south of England. One of the largest in fact. We've got 35,000 homes and 1,500 colleagues.
And if all our 80,000 residents lived in the same place, we'd have a town roughly the size of Guildford.
We're a passionate bunch. We think we can make a real difference. Homelessness, poverty, inequality, a lack of affordable housing. They're all linked. They're issues that affect so many, young and old alike. And we don't think that's right. We want to give people the chance to dream big and be who they want to be. Homes are at the heart of everybody's lives. And we exist to help make good homes, and good lives a reality for everyone.About you
We've all got different backgrounds, strengths, and experiences. But we share the same values. It's these shared values that bring us together as one team.
Our colleagues embrace these every day.
Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.
If you share our values and want to make a real difference in the world, you're on to a winner and we'd love to hear from you**Your new role
We're looking for a part time Housing Partner (Office) to join our Housing Partnership Office team on a Monday, Wednesday, Thursday, and Friday.
We are looking for a Housing Partner (Office) based in the Yeovil region, and you will be expected to work from our Yeovil office on your working days.
As a desktop-based Housing Partner you will ensure the effective management of customer tenancies, our properties, and communities to the Abri standard.
You will be part of an office-based team managing and advising on complex tenancy enquiries, investigating breaches, and supporting the team based in the field by providing a frontline service when required.
You will be a problem solver who can think on their feet and be completely customer-focused, having the confidence and assertiveness to have difficult conversation with customers whilst empowering and supporting them to achieve positive outcomes.
The ability to work alone and agilely is essential as well as the confidence and self-motivation to thrive in a performance driven environment.
It is essential for you to have experience in and a passion for delivering first class customer service through face to face, telephone, and digital channels.
You must also have a driving licence and access to your own vehicle as you will need to regularly travel to sites not easily accessible by public transport.
This is an excellent opportunity for a proactive and customer-focused individual looking to contribute to a make a difference.If you feel you have the experience, skills, and attitude, we want to hear from you.
What you can expect from us
We want our colleagues at all levels to be bold, inspiring, and not afraid to speak up and be their authentic selves.
Your wellbeing is really important to us, so you can expect a competitive reward package to ensure you and your family are supported at work and at home.
We'll work with you to help you reach your goals through personal development plans and our in-house People Development team.
Depending on your role you may need to work a set shift pattern, or you may have greater flexibility to choose when and where you work.
Be yourself
Abri is committed to promoting an inclusive culture.
We want our colleagues to bring their individual differences, life experiences and knowledge into the workplace and we welcome their contribution to our amazing company.
Everyone is different, everyone is unique.To our agency friends
We already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods.
We're not looking to add to our preferred supplier list right now but if you'd like to be considered at a future date, please don't hesitate to register on our procurement portal.
