Contract Support
2 weeks ago
Job objectives and responsibilities
- Regular contact with the service desk (call handling team)
- Liaise with the regional administrators for engineers' attendance in line with the contract SLA's.
- Raise purchase orders for our subcontractors to attend to works.
- Arrange attendance with the subcontractors in line with the contract SLA's
- Obtain Risk and Method Statements for works where necessary.
- Building and developing relationships with regional planners and operations teams including weekly chases of open jobs.
- Upload correspondence i.e work sheets, certificates, quotes onto the database.
- Provide excellent customer service to meet the expectations and requirements of both internal and external clients.
- Carry out regular checks on job status and close down where required.
- Ensure planned maintenance tasks are scheduled and completed within the contract SLA's
- Creating Work Orders from client system onto Mitie systems
- In addition to the duties and responsibilities outlined you may be required to perform other duties assigned and requested by the Contract Manager.
Main duties
- Regular contact with the service desk (call handling team)
- Liaise with the regional administrators for engineers' attendance in line with the contract SLA's.
- Raise purchase orders for our subcontractors to attend to works.
- Arrange attendance with the subcontractors in line with the contract SLA's
- Obtain Risk and Method Statements for works where necessary.
- Building and developing relationships with regional planners and operations teams including weekly chases of open jobs.
- Upload correspondence i.e work sheets, certificates, quotes onto the database.
- Provide excellent customer service to meet the expectations and requirements of both internal and external clients.
- Carry out regular checks on job status and close down where required.
- Ensure planned maintenance tasks are scheduled and completed within the contract SLA's
- Creating Work Orders from client system onto Mitie systems
- In addition to the duties and responsibilities outlined you may be required to perform other duties assigned and requested by the Contract Manager.
Person Specification
- Good organisation and administration skills
- Accuracy and attention to detail
- Excellent communication/interpersonal skills
- Ability to liaise at all levels using tact and diplomacy
- Enthusiastic with positive "can do" approach
- Work well during times of pressure
- Calm nature even temperament
- A knowledge of the hard services and Facilities Management sectors is desirable but not essential
- High level of motivation
- Excellent organisational and planning skills
- Problem Solver
- Ability to multitask
Working within the Mitie values and behaviours
People Mitie is a people business. It's our people, and their drive to do their jobs to the best of their ability that makes us different.
Trustworthy
- We do what we say we will
How we behave
- We treat all colleagues with respect
- We challenge people when they don't do the right thing
- We welcome advice from anyone that might improve what we do
- We are open and honest
- We think safety and always follow rules for safe working
Helpful
- We go out of our way to make a difference
How we behave
- We work with each other to achieve the best for clients and for Mitie
- We share information to help colleagues succeed
- We build great relationships
- Our first response to requests will always be positive
- We look out for each other, never walking by unsafe actions or situations
Inspiring
- We help others to be the best they can be
How we behave
- We support and encourage each other to develop
- We lead by example
- We set clear expectations
- We listen to and learn from others
- We learn from mistakes and incidents to prevent recurrence
Passion_ _**Take our people, add their passion, and you get something really special.
Spirited
- We give it everything we've got
How we behave
- We do good things for each other, the environment and the community
- We appreciate diversity and encourage it
- We demonstrate team spirit
- We are committed to doing things better and setting new standards in all that we do
- We take pride in what we do and have fun doing it
- We celebrate success and say thank you
Fresh thinking **We want our people to find inspiration from skill development and career progression, and enjoy respect and recognition for a job well done.
Pioneering -
_ _
We do things that excite and amaze
How we behave
- We bring new ideas to the way we do things
- We are willing to try new things
- We encourage and support innovation
- We consider things from other peoples' points of view
- We embrace new thinking and technologies
- We build health & safety into everything we do
Health and Safety responsibilities
- Follow Group and company policies and procedures at all times;
- Report any appar
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