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Aviation Executive

3 months ago

Market Harborough, Leicestershire, United Kingdom G Touring Full time

Changing lives through travel
At G Touring we're passionate about travel and we love exploring the world with our customers. Our goal is to make a difference in the destinations we travel to and the people that live there. G Touring operates two market leading touring brands, Travelsphere and Just You.

Travelsphere has been discovering the world with its customers for nearly 60 years whilst Just You is a dedicated solo brand operating for over 20 years.

G Touring is built on the mission of "Changing People's Lives Through Travel".


G Touring is the touring division of Bruce Poon Tip's group of companies, which also include G Adventures and Tru Travels.

Our mission is to change lives through travel and we do that through our Cares programmes that runs alongside our not-for-profit partner, the Planeterra Foundation to ensure that the communities we visit benefit from tourism.


Aviation Executive

Location:
Market Harborough based

Working Hours:

Full-time permanent role working 37.5 hours per week 09:00 am-17:15 pm Monday to Friday with 45 minute lunch break.


Purpose of the role:

You will:

  • Build and maintain a good working relationship with airlines as well as supporting internal departments within the business as required.
  • Plan annual workflows, seat management including cost control of the Aviation component across a portfolio of tours.
  • Ensure the right flight is always displayed internally and externally, making sure it is contributing to an excellent customer experience.
  • Work within agreed financial limits and to tight deadlines to avoid penalties for not releasing unused flight inventory back to airlines.
  • Manage schedule changes and regional flights looking for the best solution for the customer and the right price for the business.
  • Work closely with the Holiday Directors to ensure they have a seat held, at the most costeffective price.
  • Complete flight lists & ticketing on time to ensure there are no restrictions to the customer documentation process.
  • Ensure all bookings are up to date and tickets issued with the correct fare information.
  • Ensure any changes to airfare are flagged & completed via the cost amend processes.
  • Support Aviation customer facing Sales, such as Upgrades and On Request bookings contribute to the team performance to ensure as a team we are hitting SLA's and maximising profit and conversion.
  • Effectively communicate using the Tour Change process to advise customers of specific changes.
  • Seek tax recoveries on flight bookings and assist the finance team with any flight cost discrepancies from inventory management.
  • Work with the Sales Centre to ensure we have the correct customer information to provide an air ticket ready for travel.
  • Review, update, and complete various tasks from Aviation reports such as Consolidation Memo, Commitment Chart, Cancellation Report, Flight List and, Ticketing report.
  • Participate on the call rota to support the business outside of office hours.
  • Provide Aviation training and support when needed for Aviation team members as well as other departments around the business as required.
  • Support Customer Care with Aviation customer feedback to assist in compiling the response.

To be successful you will:

  • Ideally have experience in understanding flight booking processes and systems.
  • Have a strong attention to detail and organisational skills.
  • Be able to maintain focus and work within very tight time constraints.
  • Be an effective communicator and relationship builder.
  • Be an analytical thinker and be able to handle complexity.
  • Be forward thinking to actively seek process improvements.
  • Adapt to new tasks quickly, embrace change and enjoy being part of a developing team.

What's it like to work here?
Our culture is more than just some words on paper

It's who we are:
how we think, what we value and how we behave.

It drives us to be better for our customers and our team, and to ensure an inclusive and forward-thinking workplace for all.


Why work with us?

  • Be part of something greater than yourself.
  • We're all about "you" being the best you can be and we want you to be yourself too.
  • You'll have access to Vocational Learning Support
  • Every year the opportunity of a "Learning Journey" to learn about our holidays and to meet our customers
  • Up to 5 dedicated learning days towards your Vocational Learning or Learning Journey.
  • Freedom to accelerate / drive change.
  • A genuine 'one team' approach where everyone counts and everyone is welcome at G Touring.

We offer you:

  • A competitive salary
  • Generous holiday allowance 25 days plus Public Holidays. You can also purchase additional leave up to 1 normal working week.
  • We think it's important that there is always some time for you. So, every year you will get your birthday as an extra day of paid leave.
  • Supporting the local community is an important part of our ethos, so we offer you the o