Senior Service Delivery Manager

1 week ago


Boston, Lincolnshire, United Kingdom RWE Gruppe Full time
RWE Supply & Trading Americas, LLC , Boston
To start as soon as possible, full time , permanent
IT / Digital

We deliver a range of defined IT End User Services across all RWE Group companies internationally, including PC's, Laptops, Tablets, Monitors, Mobiles and Printers .

As a department we are committed to continually optimise both new and existing services with a focus on user centricity.

We aim to be environmentally conscious through reducing waste and providing sustainable services.
If you are looking to join a diverse team who empowers & entrust whilst support personal development, whilst providing opportunities for career progression then this might be the right role for you
~ IT Service Delivery Manager for with focus on US Offshore Wind
~ Ensuring business expectations are managed and delivered for IT Infrastructure end user facing services
~ Managing the provision of, and providing support for IT infrastructure topics e.g. Main point of contact locally for IT escalations and resolutions from senior stakeholders (primarily US Offshore Wind)
~ Monitoring and continually improving service level achievements
~ Leading/contributing in market facing activities, including any transition of IT service providers
~ Understanding Business and IT requirements, aligning them with RWE Group Policy to act as the general advisor for local IT requests
~ Initiating new IT Infra services and project ideas, driving through to conclusion in a timely manner
~ Continuously working on team-building and maintaining a high level of motivation and an overall productive atmosphere
~ Responsible for delivering IT end user services consumed by
~20,000 RWE users globally in a sustainable and scalable way, utilising external service providers
~ Supporting the growth of the RWE Businesses in the US region, supporting key development projects and enablement of IT services to new RWE locations globally
~ Driving opportunities for IT infrastructure service improvements to address issues, reducing IT risks, maximising business efficiency and improving end user experience.
~ Supporting customer engagement i.e. Business Service Reviews
~ Working closely with IT Procurement for commercial activities, including vendor selection and contract changes

*Role located in US with hybrid working, plus frequent travel to RWE &/or Supplier locations as required
Previous relevant experience in IT service related roles
In-depth knowledge and experience of ITIL Service Management functions including :
Major Incidents and Problem Management
Change & Release Management
Financial & commercial acumen with experience of managing 3rd party providers
Influencing and working effectively in multiple cultures and at a range of levels
Managing stakeholders up to Executive level
Good communication skills in English (German beneficial)
Relationship management experience from an IT and/or business perspectives
Proven experience in working with Service Now & SAP
Proven ability to be innovative and creative

Working alongside commercial and operational teams gives you the opportunity to shape the energy business from an IT perspective Right from the beginning, you will be making a difference within an embedded team, and this will be supplemented by a comprehensive on-the-job training.

Responsibilities for IT services that are a core part of RWE business operations globally
Dynamic environment with opportunity to drive digital change and improvements
Contribute to the energy transition and delivering carbon neutral services
Influence, shape and improve the end-to-end customer experience
Working closely with multi-national external service providers
Competitive salary and benefits package plus annual discretionary bonus
Open and diverse company culture
Flexible working hours and hybrid working

We value diversity and therefore welcome all applications, irrespective of gender, disability, nationality, ethnic and social background, religion and beliefs, age or sexual orientation and identity.

#We are looking forward to your online application.

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