Key Account Hire Controller

2 weeks ago

London, Greater London, United Kingdom HSS Hire Group Full time

Key Account Hire Controller

Heathrow

Permanent, full time

Our benefits include:
Holiday buy scheme, exclusive company discounts on hire equipment, car leasing, and retail, a top healthcare and wellbeing platform including 24/7 GP access and personalised career progression to help you exceed
We're not your average tool hire company.

We're innovative and pioneering revolutionising the industry through the very latest in technology so that we can continue to go above and beyond for our customers.

We're so proud of how far we have come, and we are not done yet

What you'll do:


You will focus on HSS' relationship with our Aviation Key Account customers, to achieve customer service excellence at all times.

Maintain disciplines that adhere to our customer's instructions. Strive to guarantee customer satisfaction, whilst working as a collective team across the Key Accounts department.

  • To personally always provide an excellent customer experience.
  • Raise quotes, reservations, deliveries and exchanges in accordance with guidelines and assuring service level compliance at all times
  • Develop & maintain lines of communication between the customer, suppliers and HSS to build lasting relationships.
  • Liaise with stakeholders to escalate any issues internally or regarding the customer.
  • To encourage and demonstrate a high level of teamwork to achieve results in line with the right first time, every time ethic.
  • Release Key Account invoices daily alongside the Administration team, checking accuracy to minimise queries and credits.
  • Attend team meetings as required.
  • Review suspended contracts and resolve these issues daily.
  • Chase quotations daily to drive revenue
  • Assist with customer debt queries
  • Answer all calls to meet or exceed 97% calls answered daily.
  • Use company Whatsapp to keep track of internal incentives
  • Promote the HSS Proservice selfserve platform
  • Treat all internal and external customers in professional and courteous manner at all times.
  • Meet Key Account customers who visit the department as required
  • Know your daily targets and strive to meet/exceed them
  • Seek guidance from your Line Manager and seek all opportunities for selfdevelopment.

What you'll bring:

  • Experience in a customer service environment or similar.
  • Ability to work on own initiative.
  • Commitment to providing excellent customer service.
  • Excellent communication skills with both customers and colleagues.
  • Some knowledge of Airport Operations and systems (ie ID Gateway) is preferred but not essential

What you'll receive:

  • Holiday buy scheme, of up to 5 extra holidays per year.
  • Personalised training and development you will get the opportunity to continuously further your career and complete courses suited to your role.
  • Inclusive and innovative culture and great recognition.
  • Discounts and cashback on our benefits site with a huge range of purchases including days out, restaurants, gym memberships, shopping, and lots more.
  • 24/7 Consultation service, mental health support and a top healthcare cash plan saving money on dentistry, eye tests and more.
**We're also incredibly proud to be a Disability Confident Committed Employer and believe that everyone should have the opportunity to contribute and thrive within our workforce please do let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability.

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