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Customer Support Manager
3 months ago
Customer Support ManagerBased in ChesterfieldBasic Salary £50,000 + benefitsMy client is a distribution business and they are looking for someone to lead their customer support functions and work more strategically to align the teams and help develop the individuals within them. If you have really strong strategic management experience within customer service or customer support and are looking for a new challenge this could be the perfect opportunityThe Role:
- This will be a newly created role to oversee 2 different teams and help them to collaborate more effectively.
- You'll be responsible for strategic management of the customer support and order processing function and would sit on the senior management team for the business overall
- The key function of the role is to make sure that all customers and colleagues that interact with the teams receive a consistently excellent service. You'll actively measure, monitor and steer the customer service strategies to ensure alignment with the organisation's goals and objectives.
- Direct management and development of team leaders including performance reviews and coaching will be key areas of responsibility and any associated recruitment will also fall under the remit.
The Person:
- We're looking for someone with extensive customer support management experience who has worked in a strategic capacity as well as hands on.
