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Business Central Support Consultant
3 months ago
Background
One of the UK's leading Microsoft Solutions Partners for over 20 years, accredited to the highest level and a member of Microsoft's elite Inner Circle for Business Applications, Xpedition are experts in digital transformation. Underpinned by Microsoft Dynamics 365, Power Platform and the Azure Data Platform, we work collaboratively with our customers to deliver long term success through transformative technologies.
Our Values & Culture
Our values are a big part of who we are. They reflect how we work with our customers and each other. We are very proud to have been recognised as a Great Place to Work and as a UK's Best Workplace for Women, for Wellbeing and for Tech We are a diverse group of professionals and act as champions for each other. We maintain an open, friendly and collaborative culture that is respectful of everyone's opinion and our growth mindset defines the way we think and act.
Summary
As a Business Central support consultant you will work as part of the Xpedition support team and be the principal port of call for all Business Central queries.
You will oversee the raising and resolving of cases and liaise with other Xpedition team members to ensure customers receive excellent customer care.
Responsibilities
- Be the first point of contact with our clients.
- Log, diagnose and resolve client support calls via email, phone and portal.
- Document problem descriptions and resolutions in the helpdesk system for each case
- Work with customers, colleagues and Microsoft and third-party vendors to investigate, test and develop solutions to resolve client issues.
- Communicate the status of issues to clients and to the team.
- Identify high priority customer issues and escalate to management.
- Work alongside the senior consultants within the delivery team and aid in the delivery of Business Central projects if the opportunity arises.
Knowledge,Skills &Experience
- Minimum 3 years of support experience
- Business Central Finance Expertise essential
- Bookkeeping/accountancy qualification experience desirable
- Microsoft MB-800: Microsoft Dynamics 365 Business Central Functional Consultant (Desirable)
- Any experience with 3 rd party applications including Continia, Zetadocs, Jet Reports
- Ideally worked with Dynamics NAV Classic and RTC clients
- Business Central functional and technical capabilities
- SQL and BI exposure a bonus
- Familiarity with server infrastructure and configuration a plus
Personal Situation
Flexible working but able to travel to Xpedition offices when required.
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