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Customer Service Team Leader

3 months ago

Watford, Hertfordshire, United Kingdom Think Specialist Recruitment Full time

Come work for an amazing organization Are you experienced as a Team Leader? Do you have a passion for delivering top-notch customer service? Think Specialist Recruitment is excited to collaborate with a wonderful company located in the Watford area. This company is currently experiencing growth and has a thrilling opportunity for a Customer Service Team Leader to join their team. It's a great chance for someone with a similar background to become part of a successful and expanding team.

The ideal candidate should:

  • Have previous experience in a customer service role, including Team Leader responsibilities
  • Be enthusiastic about supporting team development
  • Demonstrate polite and professional telephone etiquette
  • Possess excellent verbal and written communication skills
  • Be a positive leader who can motivate others effectively
  • Have a keen eye for detail
  • Enjoy leading and collaborating with a team
  • Reside in or around the Watford area

Key responsibilities include:

  • Leading a team of 6-8 individuals to deliver exceptional customer service
  • Serving as the escalation point for the team
  • Mentoring team members
  • Prioritizing customer satisfaction and striving for optimal solutions
  • Gaining comprehensive knowledge of the entire business
  • Developing strong relationships with team members, managers, and other departments
  • Exceeding customer expectations
  • Coaching the team in effective customer communication
  • Sharing best practices and innovative solutions
  • Conducting appraisals and managing team performance
  • Promoting a positive team environment
  • Establishing team KPIs and addressing areas of concern
  • Participating in the recruitment process, including conducting interviews

If you are ready for the next step in your career, consider Think Specialist Recruitment.

About Think Specialist Recruitment:

Think Specialist Recruitment is an independent agency specializing in support staff recruitment in the Hemel Hempstead area, covering Herts, Beds, and Bucks. Our expertise lies in permanent, temporary, and contract recruitment across various sectors such as administration, customer service, PA/secretarial, HR, finance, sales support, marketing, and IT support.