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Sales Assistant

3 months ago

Soho, Greater London, United Kingdom Champion Products Europe LTD Full time
Sales Assistant

Minimum 2 days a week - Weekend availability included

Please include availability

Job Purpose
❖ To maximise sales and provide excellent customer service at all times. Assisting customers in the selection and purchase of products.

❖ Following all Company standards in relation to customer service.

❖ Represent the Champion brand to the highest standards in all daily activities.

Key Result Areas
To maximise every selling opportunity to achieve store and individual sales targets and KPI indicators.

To provide excellent levels of customer care surpassing customer expectations at every opportunity.

To identify customer needs and answer all product-related questions. Displaying excellent product knowledge and therefore able to respond to queries regarding price, location, features and benefits of Championmerchandise.

To follow Company procedures and processes to maintain security of stock, customer records and cash handling.

To enhance and maintain brand standards of merchandise presentation and housekeeping.


To take every opportunity to capture customer data in order to augment the Champion database and encourage repeat visits and customer loyalty.


To resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management.

To attend and participate in all store meetings and training events as required, ensuring good communication is maintained.

To foster a team working attitude and be open to constructive feedback.


To communicate all potential health and safety risks to the store manager and ensure any action complies with Company safety and security procedures at all times.

To undertake any other tasks as outlined by the store management, being flexible in approach to the business demands.

Competencies and Experience
Demonstrable experience of retail sales

Excellent communication skills, both written and verbal

Demonstrable strong and effective sales skills

Shows 'hunger' and ambition to achieve Company targets

Successfully able to handle multiple demands and competing priorities

Works effectively and efficiently

Seeks opportunities to be proactive and pre-empt client needs

Liaises frequently with customers to keep them fully informed

Shows innovation and initiative in setting customer care standards

Personal Attributes
Enthusiastic, self-confident and self-motivated

Understand and represent the Champion brand attributes

Demonstrates respect and politeness and regularly exceeds customer expectations

Willing to adapt to change and driven to continually improve

Always presents a professional image

Prepared to go the extra mile to achieve targets

Note:
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, qualifications, or requirements associated with the job.

Job Types:
Part-time, Permanent

Pay:
£11.50 per hour

Expected hours:
per week

Benefits:

  • Employee discount

Schedule:

  • Day shift
  • Overtime

Application question(s):

  • What days are you available for work (incl times)

Education:

  • A-Level or equivalent (preferred)

Experience:

  • Retail sales: 1 year (preferred)
  • Customer service: 1 year (preferred)

Work Location:
In person