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Customer Success Manager
7 days ago
We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.
We are currently recruiting for a Customer Success Manager to join our team in Woking (hybrid, 1 day/week in the office).
Our Client Experience team is crucial to the success of our industry-renowned customer service function; this function is vital in enabling our clients to achieve their business goals.
Assisting our customers throughout their journey from sales prospects to becoming active users of our productsnDelving into the world of customer loyalty and cultivating strong, enduring connectionsnEnsuring customer success by anticipating and resolving issues before they arise; Stay ahead of the curve by proactively identifying opportunities and presenting cutting-edge solutions to help our customers thrive with our products.
To join us as a Customer Success Manager, you will need the following skills and experience:
You must have asset management/industry experiencenYou must possess exceptional presentation and communication skillsnYou should have prior experience in customer successnYou must be skilled in exerting influence, engaging in negotiation, and effectively persuading othersnYou should possess an analytical mindset and be inclined to make connectionsnYou have a strong familiarity with Microsoft 365, particularly Excel and PowerPointnYou will need excellent relationship-building skills and client-facing experiencenYou will ideally have a degree in Economics or FinancenYou will ideally have prior knowledge of Salesforce
By joining the team at FE fundinfo as a Customer Success Manager, you will be offered the following:
25 days annual leave (option to buy an additional 5 days per year)nEnhanced paternity, maternity, and shared parental leavenPension schemenSponsored learning and development, including formal qualificationsnHealth covernDiscounted gym membershipsnBike to Work schemenEye care and flu jabs
In Addition, You Will Have The Opportunity To Work For a Company That Values Trust, Connectivity, And Innovation. In Line With Our Core Values, You Can Also Expect The Following
Full LinkedIn Learning accessnA sustainable business that cares for the environment and our communitiesnOpportunities to give back to local communities through volunteer daysnVersatile work options to support your unique work-life balancenBecoming a part of Charity Challenges to raise money for charities selected by employeesnOptions to join and lead diversity and inclusion initiativesnInvitations to office social events and sports activities
Apply today for immediate consideration and we will endeavour to get back to you within 5 working days. Visit our
Glassdoor
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to find out more about life @ FE fundinfo
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