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Social Housing Call Handler
3 months ago
Call Handlers Immediately Required
Location:
Leamington Spa
Length:
Temporary Assignment with the potential to go permanent
Hours: 06:00am - 14:00pm / 14:00pm - 22:00pm / 22:00pm - 06:00am
Every other weekend to be worked (Flexible on shift patterns)
Pay:
£14.00 Via Umbrella
Responsibilities of the role Lifeline Response Officer:
- Undertake or arrange for a colleague to undertake responsive visits when requested and in accordance with procedure. Ensure confirmation of outcomes is clear to colleagues and input relevant information onto the system
- Carry out 'out of hours' work for other areas of the Council/other organisations/agencies in accordance with agreed operating procedures
- Attend the sheltered schemes at weekends and to provide cover for Sheltered Living Officer absence
- Complete health and safety checks, and respond to any customer calls or queries as appropriate
- Regularly inspect communal areas and facilities at the community centres to ensure they meet safety and cleanliness standards
- Attend or arrange attendance by a colleague to WDC blocks when the fire alarm has been activated
- Liaise with the fire service as appropriate and take remedial action as necessary to maintain the alarm
Responsibilities of the role Lifeline Response Officer (Nights):
- Monitor and, as appropriate, test equipment linked to Lifeline, identifying and reporting faults to ensure that prompt action is taken to resolve any issues with the system and the equipment connected to it.
- Hold responsible for the security of keys held at the control centre and for maintaining accurate and up to date key control administration systems.
- Extract from the control centre system and databases monitoring, performance and time recording information as requested and provide to the manager and/or team leaders.
- Carry out administrative tasks for the service and wider services area as necessary.
- Participate in training for, and development of, procedures associated with service improvement or any possible future expansion of the service and the tasks it undertakes
- Notify team leaders of new situations that occur, in order that they can be added to procedures
Essential experience/requirements:
- Previous experience in a related role
- A full UK drivers' license and access to a vehicle
