Stakeholder Liaison Officer

1 week ago

London, Greater London, United Kingdom L&Q Full time

Stakeholder Liaison Officer

Title:
Stakeholder Liaison Officer**
Contract Type:Permanent, Full time 35 hours**
Location:West Ham Lane, Stratford London or Sale Point, Greater Manchester**
Persona: Agile Working (Office and homeworking combination)

Salary:
Starting from £27,818 London based or £23,780 regionally

Closing date: 13th
March 2024 at 11pm

Interviews will take place on 27th
March 2024

Early Applications are advised as we reserve the right to close this advert and interview earlier than stated.

Role
***- Previous applicants need not reapply.- Our Customer Resolution team within Direct Maintenance are looking for Customer Service specialists to join our team on a permanent basis in the role of Stakeholder Liaison Officer. This is a new role and an exciting opportunity to make a positive impact on L&Q's residents lives. The Stakeholder Liaison officers report directly to the Head of Customer Resolution and work alongside the Customer Liaison Officers in the heart of the Maintenance Services team resolving complaints, queries and issues on a daily basis.- The Stakeholder Liaison Officers are the primary point of contact for managing communications between external stakeholders, such as MPs and councillors and the in-house maintenance and housing teams. They are accountable for responses to written and verbal enquiries and will liaison between in-house teams to formulate responses and get to the heart of queries. Excellent written and verbal communication skills are needed in this position.- You will have good organisation and prioritisation skills and will ensure that relevant responses are sent within the required timeframes. Ensuring feedback and progress updates are delivered timely and efficiently and that open complaints closed down with a satisfactory outcomes. Experience working within a similar role with the Social Housing environment

  • Excellent communication skills
  • Good knowledge of MS packages
  • Customer service experience and creating positive impact
  • Exceptional organisational, planning and administrative skills
  • Experience managing a wide range of stakeholders
  • Understanding of the ombudsman code

Our benefits package includes:

  • Agile working
  • Strong familyfriendly policies
  • Committed Learning & Development
  • Annual leave starting from 26 days rising to 31 PLUS bank holidays
  • Excellent Pension Scheme double contribution up to 6%
  • An Employee Assistance Programme
  • Great places to work certified 2022
  • Best Workplaces for Women ranked 45 in the UK
  • Up to 21 volunteering hours per year
  • We are a multisite organisation, so some roles may require occasional travel between offices, but expenses will be covered.
  • ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.
  • At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request.

Our commitments:

  • At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a welltrained and motivated workforce that we can continue to prosper and sustain business success.
  • We are committed to supporting your worklife balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours if it's feasible then we'll make it happen.
  • We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
  • We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
  • L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.
  • As a charitable organisation, our role goes beyond providing homes and housing services. We are a longterm partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our

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