Current jobs related to Product Support Consultant - Manchester - Zenoti
-
Product Consultant
4 weeks ago
Manchester, United Kingdom ROCC Housing Technology Solutions Full timeROCC are a leading software solutions provider to local authorities and housing associations in the UK and deliver innovate products that transform housing maintenance efficiency. We are seeking a skilled and experienced software Product Consultant to join our committed team of housing technology professionals. As Products Consultant you will be the bridge...
-
Product Consultant
2 days ago
Manchester, United Kingdom Roi Rekrytering AB Full timeProduct Consultant – Software ImplementationWe are seeking a highly skilled Product Consultant to join our team in Manchester or Nottingham, UK. As a Product Consultant, you will play a crucial role in working with customers to enable them to get the best use out of our Product Portfolio.About the RoleDevelop an in-depth knowledge of the Axiell ALM Product...
-
Product Consultant
2 days ago
Manchester, United Kingdom Roi Rekrytering AB Full timeProduct Consultant – Software ImplementationWe are seeking a highly skilled Product Consultant to join our team in Manchester or Nottingham, UK. As a Product Consultant, you will play a crucial role in working with customers to enable them to get the best use out of our Product Portfolio.About the RoleDevelop an in-depth knowledge of the Axiell ALM Product...
-
Product Consultant
5 days ago
Manchester, United Kingdom Roi Rekrytering AB Full timeAbout the RoleWe are seeking a highly skilled Product Consultant to join our team in Manchester or Nottingham, UK. As a Product Consultant, you will play a crucial role in working with customers to enable them to get the best use out of our Product Portfolio.Key ResponsibilitiesDevelop an in-depth knowledge of the Axiell ALM Product Set, including...
-
Product Consultant
5 days ago
Manchester, United Kingdom Roi Rekrytering AB Full timeAbout the RoleWe are seeking a highly skilled Product Consultant to join our team in Manchester or Nottingham, UK. As a Product Consultant, you will play a crucial role in working with customers to enable them to get the best use out of our Product Portfolio.Key ResponsibilitiesDevelop an in-depth knowledge of the Axiell ALM Product Set, including...
-
Product Strategy Consultant
2 weeks ago
Manchester, United Kingdom AJ Bell Management Limited Full time{"title": "Product Strategy Consultant", "content": "Product Strategy ConsultantWe are seeking a Product Strategy Consultant to join our Advised Product Team, who will act in a senior management advisory capacity.Supporting the Product Director and Advised MD in defining strategic direction for the future development of the advised product suite.Working with...
-
Product Strategy Consultant
2 weeks ago
Manchester, United Kingdom AJ Bell Management Limited Full time{"title": "Product Strategy Consultant", "content": "Product Strategy ConsultantWe are seeking a Product Strategy Consultant to join our Advised Product Team, who will act in a senior management advisory capacity.Supporting the Product Director and Advised MD in defining strategic direction for the future development of the advised product suite.Working with...
-
Product Strategy Consultant
20 hours ago
Manchester, United Kingdom AJ Bell Management Limited Full time{"title": "Product Strategy Consultant", "description": "Product Strategy Consultant (6 month Fixed Term Contract)We are seeking a Product Strategy Consultant to join our Advised Product Team, initially on a 6 month fixed-term basis, who will provide strategic direction for the future development of our advised product suite.Supporting the Product Director...
-
Product Strategy Consultant
52 minutes ago
Manchester, United Kingdom AJ Bell Management Limited Full time{"title": "Product Strategy Consultant", "description": "Product Strategy Consultant (6 month Fixed Term Contract)We are seeking a Product Strategy Consultant to join our Advised Product Team, initially on a 6 month fixed-term basis, who will provide strategic direction for the future development of our advised product suite.Supporting the Product Director...
-
Product Strategy Consultant
4 days ago
Manchester, United Kingdom AJ Bell Management Limited Full time{"title": "Product Strategy Consultant", "description": "Product Strategy Consultant (6 Month Fixed-Term Contract)We are seeking a Product Strategy Consultant to join our Advised Product Team on a 6 month fixed-term basis. The successful candidate will act in a senior management advisory capacity, supporting the Product Director and Advised MD in defining...
-
Product Strategy Consultant
4 days ago
Manchester, United Kingdom AJ Bell Management Limited Full time{"title": "Product Strategy Consultant", "description": "Product Strategy Consultant (6 Month Fixed-Term Contract)We are seeking a Product Strategy Consultant to join our Advised Product Team on a 6 month fixed-term basis. The successful candidate will act in a senior management advisory capacity, supporting the Product Director and Advised MD in defining...
-
Product Consultant
1 week ago
Manchester, United Kingdom Roi Rekrytering AB Full timeAbout the RoleWe are seeking a highly skilled Product Consultant to join our team in Manchester or Nottingham, UK. As a Product Consultant, you will play a crucial role in working with customers to enable them to get the best use out of our Product Portfolio.Key ResponsibilitiesDevelop an in-depth knowledge of the Axiell ALM Product Set, including...
-
Product Consultant
1 week ago
Manchester, United Kingdom Roi Rekrytering AB Full timeAbout the RoleWe are seeking a highly skilled Product Consultant to join our team in Manchester or Nottingham, UK. As a Product Consultant, you will play a crucial role in working with customers to enable them to get the best use out of our Product Portfolio.Key ResponsibilitiesDevelop an in-depth knowledge of the Axiell ALM Product Set, including...
-
Product Strategy Consultant
4 days ago
Manchester, United Kingdom AJ Bell Management Limited Full time{"h1": "Product Strategy Consultant (6 Month Fixed Term Contract)", "p": "We are now recruiting for a Product Strategy Consultant to join the Advised Product Team, initially on a 6 month fixed-term basis, who will act in a senior management advisory capacity. Key Responsibilities: * Supporting the Product Director and Advised MD in defining strategic...
-
Product Strategy Consultant
4 days ago
Manchester, United Kingdom AJ Bell Management Limited Full time{"h1": "Product Strategy Consultant (6 Month Fixed Term Contract)", "p": "We are now recruiting for a Product Strategy Consultant to join the Advised Product Team, initially on a 6 month fixed-term basis, who will act in a senior management advisory capacity. Key Responsibilities: * Supporting the Product Director and Advised MD in defining strategic...
-
Technical Consultant
4 weeks ago
Manchester, United Kingdom Ascent People Full timeTechnical Consultant, Product Support Engineer , Product Consultant, Problem Solving, Solutions Design, Software Development, SQL Server, Data Analysis, Agile/Scrum up to 70K **Product Implementation Specialist / Technical Consultant** Salary: Up to 70K + comprehensive benefits package Our international client is seeking a dynamic product...
-
Technical Consultant
4 weeks ago
Manchester, United Kingdom Ascent People Full timeTechnical Consultant, Product Support Engineer , Product Consultant, Problem Solving, Solutions Design, Software Development, SQL Server, Data Analysis, Agile/Scrum up to 70K **Product Implementation Specialist / Technical Consultant** Salary: Up to 70K + comprehensive benefits package Our international client is seeking a dynamic product...
-
Product Strategy Consultant
3 weeks ago
Manchester, United Kingdom AJ Bell Management Limited Full timeProduct Strategy Consultant (6 month Fixed Term Contract)We are seeking a highly skilled Product Strategy Consultant to join our Advised Product Team, initially on a 6 month fixed-term basis, who will act in a senior management advisory capacity.Key Responsibilities:Supporting the Product Director and Advised MD in defining strategic direction for the future...
-
Product Strategy Consultant
3 weeks ago
Manchester, United Kingdom AJ Bell Management Limited Full timeProduct Strategy Consultant (6 month Fixed Term Contract)We are seeking a highly skilled Product Strategy Consultant to join our Advised Product Team, initially on a 6 month fixed-term basis, who will act in a senior management advisory capacity.Key Responsibilities:Supporting the Product Director and Advised MD in defining strategic direction for the future...
-
Audio Visual Design Consultant
4 weeks ago
Manchester, United Kingdom Unified Support Full timeAudio Visual Design Consultant - Technical Designer Brief Overview of Role: Producing CAD drawings, schematics, elevations and plans for commercial AV installations for various job sites using Stardraw. This role is office based, all applicants will need to live within a commutable distance of the companies Manchester office.Accountabilities Include:...
Product Support Consultant
3 months ago
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes.
Zenoti powers more than 22,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500 and unveiling a new brand video. We are also proud to be recognized as a Great Place to Work-Certified TM for as this reaffirms our commitment to empowering people to feel good and find their greatness.
We are looking for French speaking Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works 24x7x365 and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance. This position will initially require full time in the office and a 4 office x 1 hybrid day per week once training is complete.
What Will I be doing?
- Receive inbound help requests from customers via the primary channels of phone call, chat, and email.
- Own customer reported issues and see problems through to resolution; be an advocate for our customers and their needs.
- Consult with customers to ensure their business operations run effectively on Zenoti
- Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment;
- Raise issues to Product Engineering as needed
- Be a trusted advisor to our customers on issues related to Zenoti products and experience in a way that results in high customer satisfaction;
- Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers;
- Provide peer mentorship to team members
- Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community.
- Be proud of what you work on, obsess about the quality of the work you produce.
- Influence the direction of the product by providing feedback about challenges customers have with using our product.
- May provide some level of account management and engagement with other cross-company resources
What Skills do I need?
- 1 to 5 years in supporting web-based enterprise applications
- Tenaciousness and perseverance
- A technology-centric background
- Previous advanced support experience with data-driven, web-based applications
- Strong logical, analytical and problem solving skills
- Can work in a fast paced, ever changing, start-up environment
- Native level of fluency in French, bilingual in English
- Previous experience in a retail setting is preferred
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
#J-18808-Ljbffr