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Residential Care Manager

3 months ago

Epsom, Surrey, United Kingdom Avery Healthcare Full time

Our vision is "Delivering peace of mind", peace of mind for the residents that they will be cared for and supported within our homes to live safe and fulfilled lives. Peace of mind of their families knowing that their loved ones are being well cared for and peace of mind for our employees knowing that they will be trained and provided with development opportunities to continue to build their capabilities to enable them to be the best they can be.

Our Mission is "to provide exceptional care delivered by compassionate people in the highest quality homes". We aim to make a positive difference 'in the lives of each of our residents by providing a unique combination of person-centered care, excellent activities and food services within a beautiful living environment. Our vision and Mission are underpinned with a clear set of values which are at the heart of how we work and the decisions we take in order to deliver outstanding person-centered services in parallel with strong financial performance. We believe that "what" we do and "how" we do things is critically important to our pursuit of making us the best care environment for our residents and the best employer for our employees. We believe our values, and how we conduct ourselves, is something that truly differentiate us from every other employer in Care. We expect everyone in the home to live by our values and for all leaders across the business to lead by example and role model our values.

Responsibilities

Reporting to the General Manager, and is responsible for the delivery of residential care for all residents within the home directly managing the group of Care Supervisors.

Where a nursing or dementia need is identified for a resident within their care, they should liaise fully with Nurse Care Manager or Dementia Care Manager in the best interests of the residents.

The RCM should act as an advocate for all residents, maintaining the best interest principle in all areas of the resident's wellbeing, but specifically in relation to Safeguarding, Mental Capacity and Deprivation of Liberties.

The Residential Care Manager is expected to be knowledgeable about our philosophy and policies. Role modelling the values of the organisation and maintaining a positive atmosphere for residents, families, visitors and team members.

There is an expectation that the Residential Care Manager will work shifts in response to business needs to deal with staff/resident issues. In addition they will be required to work one evening per week and one weekend in 4 during which they will be on site during shift hours and on call out of hours.

Your Money - Great Team Players Need Great Rewards

  • £35.000 per annum
  • Enhanced pay options
  • Holiday pay and holiday-type benefits through employee discount scheme
  • Workplace Pension
  • Refer a Friend payments
  • Free DBS, free uniform
  • Paid e-learning and training
  • Long service awards and recognition
  • Career development with salary increases
  • Staff wellbeing strategy

Your Working Life

  • Flexibility - We can offer a range of shift patterns that best fit around your family. Let us know what hours you are looking for and we will do our best to accommodate you
  • A career development pathway and support with qualifications – linked with increases in salary
  • Advanced senior carer programme - accredited City and Guilds
  • A comprehensive and supportive induction programme to ensure confidence and competence

Avery #OneFamily Well-being Programme

  • Exclusive employee discounts incl. retail and leisure savings
  • Daily staff celebrations
  • Staff well-being committees
  • Mental health first aiders for staff
  • Apprenticeship programme
  • Managing Director award and Avery Awards


Skills and Knowledge

  • NVQ 4 in Care or equivalent.
  • Two years' experience in long-term care or similar industry. Comprehensive understanding of CQC Fundamental Standards. Good level of IT skills and knowledge.

Behaviour

  • Ability to prioritise workload and be able to work under pressure.
  • Ability to communicate and manage interpersonal relationships, including influencing skills. Ability to plan, implement, evaluate and clearly document care delivery.
  • Team player, decisive, self-motivated, proactive, flexible and adaptable.
  • Kind and compassionate with the ability to build caring and therapeutic relationships. Able to demonstrate integrity.
  • Ability to demonstrate a positive and resilient approach to work.
  • Prepared to take accountability and ownership for duties/role. Flexible in approach to working hours/days/times.
  • Team player.
  • Willingness to participate in training and development in respect of requirements of the role.
  • Confident and assertive when handling difficult conversations or dealing with challenging people issues.


Our ambition is simple. Together, by demonstrating our caring natures, supporting each other and being proud of what we do, we aim to create smiles every day.

Our structure at Avery Healthcare is unique to other care settings. There is no big hierarchy or difficulties in speaking to management. You will find the Avery business leaders in the homes at the forefront of care, and fully accessible at all times. We truly are proud of who we are, and we act as #OneFamily. If you'd like a career in care and would like to be an important part of our #OneFamily, apply today.

This Post will Require

Enhanced DBS Disclosure check, the cost of which will be met by Avery Healthcare.
Proof of eligibility to work in the UK.