Rescheduling/follow-up Co-ordinator

2 weeks ago

London, Greater London, United Kingdom Lewisham and Greenwich NHS Trust Full time
Rescheduling/Follow up Coordinator - Outpatients Department

Based:
University Hospital Lewisham

Fixed Term roles available


Outpatients Department are looking for a highly motivated, organised, enthusiastic team orientated individual to join our Rescheduling team at University Hospital Lewisham.


You will be a key member of the Rescheduling team, working closely with Service Managers, Assistant Service Managers, Medical Secretaries and Consultants to ensure clinics are correctly created, closed and patient's appointments rescheduled in line with Service requests.

It is essential that you are organised, ability to prioritise own workload and work well under pressure.

You will need to have evidence in using the trusts Cerner system, experience of using iCare will be needed and knowledge of 18 week RTT rules.

Applicants must have a keen eye to detail and a willingness to learn.

  • To undertake a lead role in dealing with all aspects of rescheduling and profiling on the Trust PAS system.
  • To ensure all government guidelines with regard to the Trust's elective waiting times are adhered to at all times.
  • To highlight to service management teams potential breaches when rescheduling patient appointments.
  • To support the delivery of a cost effective and patient focused rescheduling and follow up appointment booking service in line with the Trust's strategic direction and service plan.
  • To book follow up appointments from outpatient waiting lists as directed for all services.
Our people are our greatest asset.

When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients.

Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement.

We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

  • Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
  • Widening access (anchor institution) and employability
  • Improving the experience of staff with disability
  • Improving the EDI literacy and confidence of trust staff through training and development
  • Making equalities mainstream
Main Purpose of Post


The post holder will be part of the rescheduling team, who provide a first class service to support the successful running of Outpatient and Elective Day Case activities across the Trust.

They will work within a team to support the services in the building of clinics, and rescheduling patients to the ever-changing level of activity.

This involves a comprehensive knowledge of the different departments within the Trust and who is responsible for the respective areas.

As such the post holder will be part of a team that incorporates building and amendment of clinic profiles.

This further supports the rescheduling and bringing forward of outpatient appointments on the hospital PAS and the e-Referrals systems across Lewisham and Greenwich Trust, in line with Referral To Treatment guidelines.


This role supports the delivery of a cost effective and patient focussed rescheduling and follow up appointment booking service in line with the Trust's strategic direction and service plan.

Main

Responsibilities:

  • To undertake a lead role in dealing with all aspects of rescheduling and clinic profiling on the Trust PAS system.
  • To ensure all government guidelines with regards to the Trust's elective waiting times are adhered to at all times.
  • To highlight to service management teams potential breaches when rescheduling patient appointments.
  • To book follow up appointments from outpatient waiting lists as directed for all services.
  • To be responsible for checking information systems used throughout the Trust to support the planning, development, provision and review of Outpatient booking and appointment services.
  • To support initiatives particularly electronic booking and information systems ensuring knowledge of the duties required for the post.
  • To be an experienced Trust PAS user, to troubleshoot and investigate in depth any problems around clinic set up and rescheduling as well as data inaccuracies by referring to information systems and patient records.
  • Implement and manage firebreak clinics to reduce the need to reschedule patients more than once.
  • To have an excellent understanding of individual consultants, specialties and clinical pathways.
  • To be fully proficient on all patient information systems throughout the Trust in order to extract information and monitor a patient's pathway.
  • Liaise with stakeholders and departments in the course of investigations into potential breaches in waiting times, and identify and raise issues where appropriate
  • To bring forward and change appointments as required preventing breaches in the 18 week

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