Helpdesk Coordinator

1 week ago


Manchester, United Kingdom Page Personnel Secretarial & Business Support Full time

A Helpdesk Coordinator is sought to provide top-tier customer service within the Technology & Telecoms industry. The role will be based in Hale and will require the candidate to troubleshoot technical issues and provide assistance to customers.

Client Details

The company is a well-established player in the Technology & Telecoms industry with a sizeable team. They are renowned for their commitment to customer service and their ability to provide innovative solutions to both businesses and consumers.

Description

  • Resolving technical issues through phone, email, and chat
  • Providing exceptional customer service
  • Documenting customer interactions and solutions provided
  • Escalating complex issues to the relevant team
  • Contributing to team efforts by accomplishing related results
  • Enhancing company reputation by accepting ownership for solving customer issues
  • Maintaining customer confidence by keeping service information confidential
  • Continuously improving skills and technical knowledge

Profile

A successful Helpdesk Coordinator should have:

  • A strong understanding of customer service principles
  • Good technical knowledge, particularly in the Technology & Telecoms industry
  • Excellent communication skills, both written and verbal
  • Strong problem-solving abilities
  • High level of patience and empathy
  • Ability to work well in a team environment

Job Offer

  • Salary £23,000 per annum
  • An opportunity to work in a supportive and professional work environment
  • Opportunities for career progression
  • Being a part of a company that values innovation and customer service

We encourage all interested applicants who meet the above criteria to apply for this exciting opportunity in Hale within the Technology & Telecoms industry.


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