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Match Day Hosting Team

4 months ago

London, Greater London, United Kingdom Crystal Palace FC Full time

Match Day Hosting Team

Job Location Selhurst Park Stadium

Contract Type Zero Hours/ Match Day

Salary/ ROP £11.95

Who we are:

We are Crystal Palace Football Club, a Premier League Football Club with more than a century of proud history.

Spread across three different sites - our London office, Selhurst Park stadium and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees.


We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees.

We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.


About this role:


If you have experience in a customer facing role or a passion for customer service - we want to hear from you You will be engaging, enthusiastic and have a thirst to learn and grow.

You want to be a part of the buzz and excitement of a match day by being the face of our company and providing the best service to the customers within our premium hospitality areas.


Our match days are typically on Saturdays with some weekday evening and Sunday matches and the typical shift day is 6- 8 hours depending on the game.


Rensponsibilities:

  • Presenting oneself in a smart, friendly and professional manner
  • Being available to work a flexible schedule of Premier League and cup matchdays
  • Meeting and greeting and making feel welcome the club's premium matchday guests
  • Understanding the matchday journey that new guests will undertake in order answer any questions they may have
  • Engaging in friendly, professional conversation with guests when appropriate
  • Being confident to approach clients when required in order to communicate essential matchday information
  • Offering a warm welcome and friendly goodbye as clients arrive and leave each matchday

Experience, Skills and Qualifications:

  • A cando attitude and be prepared to help the team
  • Immaculate grooming standards and overall appearance
  • Excellent interpersonal skills and be polite and courteous
  • Engaging and easy to talk to
  • Always looking for ways to improve
  • Mature and able to handle situations calmly and insightfully
  • Can work in high pressure situations

Job Types:
Temporary contract, Fixed term contract, Zero hours contract

Salary:
£11.95 per hour

Benefits:

  • Flexitime

Schedule:

  • Flexitime
  • Weekend availability

Work Location:
In person

Application deadline: 19/07/2023

Expected start date: 05/08/2023