Receptionist/Administration Assistant

1 week ago


SouthendonSea, Southend-on-Sea, United Kingdom Essex Partnership University NHS Foundation Trust Full time

Job summary

An exciting opportunity has arisen to join us as a Receptionist/Administration Officer within EPUT , based at the Taylor Centre in Southend. The role will be primarily reception based and will require the successful candidate to have the ability to deal, face to face, with vulnerable clients. This busy reception will require you to have the ability to multi-task and think on your feet.

We are looking for someone with a positive and compassionate approach to supporting patient care. The role will include making and taking patient telephone calls. The successful candidates will be expected to work in the organisation, providing services in a professional, efficient, friendly and polite manner. You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.

Main duties of the job

You will be required to handle incoming and outgoing telephone calls to the multi-disciplinary clinical staff and managers in a polite and efficient manner, receive and deal with telephone enquiries and responding appropriately to callers including high risk and vulnerable clients and carers. You will also need to maintain strict confidentiality at all times. You will need to record accurate messages and follow them up appropriately in accordance to department guidelines. You will deal, face to face, with patients and families seeking further help/information and need to be aware of the needs of the clients. You will exchange confidential and/or sensitive information between staff, patients, and carers in person or on the telephone. The unpredictability of patients means that persuasive, reassuring, empathic, skills are required at all times.

About us

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;

Season Ticket Loans NHS discounts for staff Excellent Training facilities and opportunities Buying and Selling annual leave scheme The opportunity to work bank shifts and expand knowledge and experience in other areas Salary Sacrifice schemes including lease cars and Cycle to Work Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

Job description

Job responsibilities

Please see job description and person specification attached.

Main Duties:

You will be required to handle incoming and outgoing telephone calls to the multi-disciplinary clinical staff and managers in a polite and efficient manner, receive and deal with telephone enquiries and responding appropriately to callers including high risk and vulnerable clients and carers. You will also need to maintain strict confidentiality at all times. You will need to record accurate messages and follow them up appropriately in accordance to department guidelines. You will deal, face to face, with patients and families seeking further help/information and need to be aware of the needs of the clients. You will exchange confidential and/or sensitive information between staff, patients, and carers in person or on the telephone. The unpredictability of patients means that persuasive, reassuring, empathic, skills are required at all times. Person Specification

Experience in NHS setting

Essential

Years Experience

Desirable

Experience / knowldege

Background in Administration

Essential

Years Experience

Desirable

Proven knowledge

Excellent Communication Skills

Essential

Years Experience

Desirable

proven experience

Knowledge of data base / clinical systems

Essential

Years Experience

Desirable

Proven knowledge

  • Southend-on-Sea, Southend-on-Sea, United Kingdom Central Surgery Full time

    Part-time receptionist/ administrator required for GP practice in Southend- onSea to work 25 hours per week.Shifts will be Monday - Friday either 8am to 1pm or 1.30pm to 6.30pm on a rotational basis, with a mix of mornings and afternoons.You will work as part of a busy team providing administrative and reception support to the general smooth running of the...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Primary Care Careers Full time

    About the Role:Scott Park Surgery is looking to recruit a receptionist/administrator to work as follows: Monday Tuesday Wednesday Thursday Friday Holiday rotas: Time variesIt is essential that applicants are able to work these days/times and be flexible with hours / extra hours to cover when required.The main responsibilities of the role include:Greeting and...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Primary Care Careers Full time

    About the Role:Thorpe Bay Surgeries have an opportunity for a receptionist to join our team on a part-time basis for 22 hours per week, working days and hours to be discussed and agreed.There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Lampwick Care Ltd Full time

    We are looking for an Office Administrator for our temporary emergency accommodation. This is a role to deliver a quality service to people staying in our accommodations. It is great opportunity for someone who is not afraid of exposure to exciting new challenges and is reliable with can do attitude.As the Office Administrator you will be responsible for the...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Backwoks Back and Neck Pain Clinic Full time

    Are you upbeat, friendly, welcoming, enthusiastic and well presented?We are a well established chiropractic clinic in Southend-on-Sea and are looking for a receptionist to join our sociable team. We require a hardworking person who is flexible, pro-active, organised and interested in health and wellness.Experience in the health care or reception environment...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Community Dental Services CIC Full time

    Job summary Dental Receptionist & Decontamination Support Worker 12 Months Fixed Term Contract, Part Time Hours: 15 hours, 2 days per week, (Thursday & Friday) Base: Warrior House Health Centre, 1st Floor, 42-82 Southchurch Road, Southend, SS1 2LZ Salary: £22,383 per annum pro rata (actual £8, Do you want to make a difference? If so,...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Mid and South Essex NHS Foundation Trust Full time

    Thank you for your interest in the position of Receptionist / Appointment Clerk, please take time to read the job description and person specification attached.We are looking for an individual with experience and proven skills in reception work, administration and telephone appointment centres and excellent people skills, to join our large, busy and friendly...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Community Dental Services Full time

    Job summary Dental Receptionist & Decontamination Support Worker 12 Months Fixed Term Contract, Part Time Hours: 15 hours, 2 days per week, (Thursday & Friday) Base: Warrior House Health Centre, 1st Floor, 42-82 Southchurch Road, Southend, SS1 2LZ Salary: £22,383 per annum pro rata (actual £8,953.20) Do you want to make a difference? If...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Pertemps Bond Full time

    We have a great opportunity for an Administration Assistant to join a company that is committed to promoting reuse and waste minimisation and uplifting the community by selling used furniture and household items at affordable prices. You will be working two days per week (Tue & Thu/Fri) between 10:00 – 14:00 on an ongoing temporary contract in the shop's...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom South Essex Property Services Full time

    £12.14 PER HOUR FIXED TERM MATERNITY COVER HYBRID PART TIME 16 HOURS PER WEEKAn opportunity has become available for an part-time Administration Assistant on a fixed term basis working with the HR and Business Development Team within South Essex Homes Property Services.We are seeking a motivated individual who is confident using a range of IT systems, can...

  • Administrator

    7 days ago


    Southend-on-Sea, Southend-on-Sea, United Kingdom Sally Laking Wealth Management Full time

    Position: Wealth Management AdministratorPay Rate: £11.44 per hourEmployment Type: Part-time - 2/3 days per weekLocation: Southend-on-SeaAn exciting and great opportunity to join a growing and expanding wealth management company part of St James's Place, a FTSE 100 group as a Wealth Management Administrator on a part-time basis.As a Wealth Management...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Commisceo Primary Care Solutions Full time

    _Receptionist/Administrator _Base: Multi site - Basildon Hospital and Southend Hospital.Accountable to:Service ManagerHours of Work: Between 20 and 25 Hours - various shifts available, including evenings & weekends.Pay rate: Self-employed rate of £12.68 per hour for probationary periodJOB SUMMARYAn exciting and rare opportunity to join our fast-moving...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Hays Specialist Recruitment Limited Full time

    Exciting Opportunity: Temporary Administrator role in Governance TeamA fantastic new role is available for a Temporary Administrator to join the Governance & Corporate Assurance Team for a period of 3-6 months. You'll be responsible for providing essential administrative support to both the Governance & Corporate Assurance Team and the Executive Team as...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Scott Park Surgery Full time

    We are looking to recruit a receptionist/audio typist to work 20 hours per week:Monday 08:00 - 12:00Tuesday 14:4- 18:45Wednesday 12:30 - 16:30Thursday 09:00 - 13:00Friday 08:00 - 12:00Holiday rotas: Time varies. May have to take turn working weekend shifts in the future.It is essential that applicants are able to work these days/times and be flexible with...

  • Team Member

    1 week ago


    Southend-on-Sea, Southend-on-Sea, United Kingdom Premier Inn Full time

    We're currently recruiting in our Southend on Sea (Eastern Esplanade) Premier Inn. Working 16 hours per week, paying up to £10.82 per hour.Receptionist - Southend on Sea (Eastern Esplanade) Premier Inn HotelCome and be a Receptionist at Southend on Sea (Eastern Esplanade) Premier Inn. As the friendly face of our hotel, use your personality to welcome guests...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Bradford Jacobs Full time

    Office Administrator office based**My client is a creative, innovative, and bespoke seating specialist who are looking to add a General Office Administrator to their expanding teamWhat youll do: Welcome and assist guests, directing them as needed. Manage incoming calls and route them appropriately. Coordinate travel arrangements and accommodations. Arrange...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom GCB Agency Recruitment Full time

    Location:Essex, Southend-on-Sea Discipline:Financial Services Job type:Permanent Benefits:£27,500 Basic Published: Expiry date: Reference:4544Working hours: Full time or Part time hours depending on circumstances and previous experience. Monday FridayThe successful Office Administrator will be offered:Basic salary of £27,500 (pro-rata if the position is...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom JLD Recruitment Ltd Full time

    Job Title: Property Sales and Lettings Coordinator Location: Southend - Head Office Salary: Negotiable Hours: 9 - 5.30pm Holiday: 20 days plus bank holidays About the Company: Our company is a leading property management firm dedicated to providing exceptional service to our clients and customers. Job Purpose: As the Property Sales and Lettings...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Gateway Facilities Management Ltd Full time

    Gateway Facilities Management is the complete solution for communal cleaning, gardening and facilities management services across the UK.We're a proud member of the Gateway Group Family of Companies: a substantial property services company providing integrated solutions to 50,000 customers from our network of offices in Southend, Eastwood, Mayfair and...

  • Receptionist

    1 week ago


    Southend-on-Sea, Southend-on-Sea, United Kingdom Grosvenor Casino Full time

    Company DescriptionGrosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.Our casinos are an exciting and rewarding place to work...