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Health Care Receptionist/administrator

3 months ago

SouthendonSea, Southend-on-Sea, United Kingdom Commisceo Primary Care Solutions Full time
_Receptionist/Administrator _

Base:
Multi site - Basildon Hospital and Southend Hospital.

Accountable to:
Service Manager

Hours of Work:
Between 20 and 25 Hours - various shifts available, including evenings & weekends.

Pay rate:
Self-employed rate of £12.68 per hour for probationary period

JOB SUMMARY

An exciting and rare opportunity to join our fast-moving team.


To be responsible for reception duties, being the point of contact for patients arriving at the GP Urgent Treatment Centre (UTC) having a friendly and courteous manner, exercising discretion and confidentiality at all times and dealing with queries and making sure the appointment system operates efficiently.


Key duties and responsibilities
a) Ensuring that the site is open and ready for the start of the shift and locking the site up securely at the close of a shift.

b) Setting up equipment and paperwork ready for the arrival of both Doctors and patients.

c) To welcome all patients who attend our unit in a courteous and professional manner.

d) To answer enquiries, ensuring that these are dealt with promptly, prioritising urgent calls and recording and passing on accurate and timely messages.

e) To accurately operate Careflow, Medway & SystmOne computer systems.

f) To report any potential hazards /risks immediately to the Service Manager.

g) To work with patients to provide feedback on the services they have received, as requested.

j) To ensure the waiting room is maintained with up to date notices and information.

k) To carry out ad hoc general office administrative and house-keeping duties as requested by the supervisor or management staff to help ensure the smooth running of the unit when there are 'quieter times'

Corporate responsibilities
a) To complete/attend all Mandatory training for the role as identified by the organisation

b) To carry out the role in line with Commisceo Primary Care Solutions Operating Policies and procedures

c) To work as part of the team to ensure a positive and productive team environment is developed and maintained at all times

d) To report incidents and complete documentation as required

e) To support colleagues in ensuring operational and management cover is available across all workstreams

f) To maintain patient and staff confidentiality at all times

Other duties
This job description is an outline only and is not definitive or restrictive in any way. It may be reviewed and amended in light of changing circumstances following consultation with the post holder.

Important note

Please be advised that this is a hospital based position where our service operates 7 days a week, 365 days a year. Therefore, you may be required to work evenings, weekends and public holidays.

Job Types:
Part time

Salary:
To be discussed at the Interview

Experience:

  • Preferred

Job Type:
Part-time

Pay:
£12.68 per hour

Licence/Certification:

  • Driving Licence (required)

Work Location:
In person

Reference ID:
BAS/100524