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Team Member

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Meat:Stack Full time
_About us_



MEAT:
STACK

OUR PURPOSE IS TO
We exist to shift the paradigm of fast food as we know it today. Creating a business which focuses on people and product instead of business goals and dividends.

OUR VISION
We envisage a world where businesses respect people and people respect business.

A two way street with an open door for conversation and understanding, nurturing talent, the earth and helping build trust in the fast food industry.


OUR MISSION

We are moving towards our vision everyday by working with the people that surround us to develop a foundation of trust, built by hard work and being an industry example that sparks change in a sleeping giant of an industry.


This is an opportunity to be part of a fast growing, exciting and forward thinking company where we put people first.

As our second high street store, you will be coming on board at the best time possible.

We plan to expand and grow over the next few years so progression will be attainable for the right people within the company structure.

You will be key in this development.

Job Title
:
Full Time FOH Team Member Hours: 30-40 hours per week, including weekend work

Location:
Meat:Stack, 41-43 Groat Market, Newcastle Upon-Tyne, NE1 1UG

Reporting to:
General Manager

Rate of pay:
£10.90 PH, DOE + Contribution Share Bonus

Flexibility is needed to suit store requirements and as such some weeks may see excess hours. Weekend working is required.

Operations

  • Ensuring we are serving our guests with professionalism and tons of personality.
  • Ability to work in a fast paced restaurant
  • Work to the highest level of food safety
  • Ensuring the output is consistently of the highest quality and in line with the Meat:Stack specifications.
  • Representing

MEAT:
Stack with the highest level of hospitality going a extra mile every time for our guests.

  • Overall cleanliness and maintenance of the restaurant premises and facilities.
  • Adhering to Health and Safety and food management practice within the restaurant including recording and monitoring, staff and customer welfare, quality control, stock management, cleaning etc.
  • Ensure requirements are met to maintain a 5* rating within the venue.
Customer Service

Ensuring the customer service is consistent of the highest quality and in line with the Meat:Stack expectations.

  • Ensuring that all customers are welcomed into the store and that the environment and team is friendly and welcoming at all times.
  • Respond to customer queries and complaints in every format as required
  • Identify opportunities to improve the operation of and experience within the venue.
Promotion and Marketing

  • Offering recommendations to the management regarding promotion, marketing or opportunities to build restaurant trade.
  • Incorporating marketing campaigns into site operations.
  • Monthly ideas meetings with all levels of management.
Personal Skills

ESSENTIAL:

  • Excellent communication skills, spoken, written and verbal.
- service skills and experience, preferably in a quick-service restaurant or venue.

  • Highly organised and effective in time management
- highly motivated

  • Upbeat, sociable hospitable and attentive.
  • A desire to learn and train
  • Computer literate including at least a basic working knowledge of Microsoft Word & Excel
  • DESIRABLE:
  • Health & Safety knowledge and experience

Salary:
£10.90 per hour

Benefits:

  • Discounted or free food

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus scheme

Experience:

  • Catering: 1 year (preferred)

Work Location:
In person