Service Assistant

1 week ago


Chesterfield, Derbyshire, United Kingdom National Trust Full time
As a Service Assistant you'll work across visitor areas, helping different departments deliver high-quality customer service.

Salary: 10.50 per hour

Contract duration:
Fixed term contract until 1st September 2024

What it's like to work here:This vacancy is included in a trial of the 'Disability Confident' scheme (level 1).
Reporting to the Visitor Experience Officer, you'll be part of a team of 12 working at Hardwick Hall property/portfolio.

Hardwick Hall is one of the most impressive Elizabethan buildings in the country.

Celebrated internationally, the committed team works hard to care for the property's astonishing artefacts, including one of the finest collections of tapestries in Europe.

A large-scale project will develop access across the estate, providing links with local trails and Stainsby Mill, one of our portfolio properties.

This is a busy, forward-thinking property and the team is looking for engaging people who will enjoy this fast-paced environment.

Investing in you

We want you to learn, discover and develop your career.

And we'll do everything we can to offer you the training and support that you need to achieve your goals.

We'll work with you to plan your development in a way that's right for your needs.

What you'll be doing:
You'll play an important role in supporting various property teams.

No two days are the same and you can expect to meet lots of different people and help in various visitor areas.

You'll be involved in different tasks including ensuring that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

In this role, you'll be;

  • Working alongside a big staff team and volunteers in delivering outstanding customer service across the property
  • Working across our welcome points and admitting visitors to the property, providing information and orientation
  • Working on our property tills selling admission tickets, processing payments of activities and events and promoting our Growing Support strategy (Memberships/Donations/Fundraising)
  • Promote events, offers, products and benefits of actively supporting the National Trust
  • Support in the delivery of events at times throughout the year
  • Support across the property/portfolio when required
Who we're looking forWe'd love to hear from you, if you have:

  • Customer focused with positive attitude
  • A team player, but also can work on your own initiative
  • Well organised and adaptable
  • Willing to learn new skills
The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve.

We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust places for you, a guest and your children (under 18)
  • Tax free childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most locations
  • Independent financial advice

Requirements :
Compliance.
Eligibility to Work in the UK
Fixed Term p/t (until 01/09/24)

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