Customer Renewals Agent

2 weeks ago


London, Greater London, United Kingdom Bionic Services Ltd Full time

The Bionic Group
At Bionic, we want to make it radically easier for business owners to sort their business essentials.

By using a world-class human service, smart technology, and data, our tech-enabled experts help match business owners with the best deals for their energy, connectivity, insurance & finance.

By creating a one-stop-shop for all business essentials, our purpose is to 'earn the lifetime loyalty of British businesses'.


This is an excellent opportunity for an individual to join a high performing team within a rewarding department - offering great personal development and training.


About the Role


We are a looking for an enthusiastic, customer focused individual to join our brand-new; hybrid sales and service, Digital Renewal Team, based in our London HQ.


At Bionic we pride ourselves on making life radically easier for British businesses, in this role you will be centre of delivering on our commitment.

As a Digital Renewals specialist, you will sell, service and deliver our industry leading 'Do it for you' proposition, which removes all the time, hassle, and fuss for us customers in renewing their energy contract.


Day-to-Day in the role:

  • Ensuring customer information is accurate and up to date to process their renewals.
  • Using product/ industry knowledge and consultative sales approach to drive customer retention.
  • Processing customer request to delay their renewals date.
  • Processing customer requests to optout of the renewals process.
  • Contacting nonrenewals customers to discuss the benefits of our Digital Renewal propositions.
  • Contacting 'high value' customers to provide a 'concierge' renewals process.

Requirements:

About You

  • Prior experience in a customer service or sales role.
  • Exceptional communication skills (verbal, written and listening)
  • Consultative and valuedriven sales approach
  • Experience pitching/negotiating/objection handling.
  • Enjoy building rapport with customers.
  • Punctual, focused & dedicated.
  • Initiative and a desire to learn & develop.
  • A brilliant team player.
  • Resilient and able to work under pressure.

_The basic salary for this role is £23,000, with the opportunity to make up to £650 per month in commission._

Benefits

  • 22 days annual leave + office closure between Christmas and New Year & extra day off per year of service up to maximum of 30 days (Incl. the days between Christmas and New Year)
  • Life Assurance to the value of 2x basic Salary
  • Additional days off for wedding (2 days upon joining)
  • Salary Sacrifice Pension
  • 2 extra days off per year family/religious leave and charity leave
  • Ability to buy/sell holiday
  • Central London office with fantastic communal spaces
  • Multiple monthly schemes and incentives
  • Ongoing opportunities to progress your career across the business
  • Wellbeing benefits


  • London, Greater London, United Kingdom Agent Provocateur Full time

    Job Description Agent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence. We are currently...


  • London, Greater London, United Kingdom Bionic Services Ltd Full time

    This is a 12 month fixed term contract opportunity.At Bionic, we want to make it radically easier for business owners to sort their business essentials. By using a world-class human service, smart technology & data and our tech-enabled experts help match business owners with the best deals for their energy, connectivity, insurance & finance. By creating a...


  • London, Greater London, United Kingdom Davies Resourcing Full time

    Customer Service AgentStart date: 6th MarchContract:Initially 4 Months with scope to extendDay Rate: £145 inside IR35, via umbrellaLocation:Remote, Working from HomeHours: Monday - Friday, (Core Hours)Your key responsibilities Manage a broad range of customer claims queries and requests through various channels providing a professional and helpful service...

  • Sales Assistant

    2 weeks ago


    London, Greater London, United Kingdom Agent Provocateur Full time

    Job DescriptionFounded in 1994 deep in London Soho's underbelly, Agent Provocateur carved out a notorious anti-establishment narrative inspired by its punk roots and became renowned for not being afraid to shake things up. Today, Agent Provocateur is an iconic global brand, known for our provocative attitude, exceptional design, exquisite fabrics and our...


  • London, Greater London, United Kingdom Agent Provocateur Full time

    Job Description Founded in 1994 deep in London Soho's underbelly, Agent Provocateur carved out a notorious anti-establishment narrative inspired by its punk roots and became renowned for not being afraid to shake things up. Today, Agent Provocateur is an iconic global brand, known for our provocative attitude, exceptional design, exquisite fabrics and our...


  • London, Greater London, United Kingdom Agent Provocateur Full time

    Job Description Founded in 1994 deep in London Soho's underbelly, Agent Provocateur carved out a notorious anti-establishment narrative inspired by its punk roots and became renowned for not being afraid to shake things up. Today, Agent Provocateur is an iconic global brand, known for our provocative attitude, exceptional design, exquisite fabrics and our...


  • London, Greater London, United Kingdom Australasian Recruitment Company Full time

    CUSTOMER SERVICE AGENTA rapidly growing tech start-up which is aiming to make it easy to reach and connect support professionals to help employees is looking for a Customer Service Agent to join the team on 3-month fixed-term contractYou will be instrumental in a growing organise, supporting and onboarding new suppliers being responsible for obtaining all...


  • London, Greater London, United Kingdom E Gruppe Full time £36,285

    We need everyone's positive energy and innovative thinking to lead the energy transition to net zero. That's why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone Field Customer Support Agent - Barnstaple Here's what you'll be doing Salary – £36,285 & great benefits Do you...


  • London, Greater London, United Kingdom E Gruppe Full time £34,285

    We need everyone's positive energy and innovative thinking to lead the energy transition to net zero. That's why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone Field Customer Support Agent - East Lancashire inc Burnley Here's what you'll be doing Salary – £34,285 & great...

  • Trainee Estate Agent

    2 weeks ago


    London, Greater London, United Kingdom Collins Property Recruitment Full time

    Collins Property Recruitment are delighted to offer a rare opportunity for a graduate or Trainee Estate Agent to join as a Sales Negotiator for a well-established independent Estate Agency brand in Kennington. This role will comprise of viewing high-end properties, negotiating with landlords and developing the social media presence for the brand.This rare...


  • London, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Customer Service AgentIslington£20 per hourFull Time Contract ( 3 months long)Novax Recruitment is actively seeking a Customer Service Agent in Islington. This is a contract without a scope for extension working full time hours.The job: To process payment in and payments out of organisation; ensure that timescales and performance target are achieved for...


  • London, Greater London, United Kingdom Northgate Vehicle Hire Full time

    Salary: £26,039 pa + Overtime & BonusWeekly Hours: 42.5 hours / weekAs the UK's leading vehicle rental specialists, we make a commitment to keep our customers mobile, that's what we do.As a Customer Service Agent, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we...


  • London, Greater London, United Kingdom Global Radio Services Full time

    Customer Support AgentReporting of the roleThis role reports to Customer Support ManagerOverview of job:A Hybrid working pattern 3 days office, 2 home, Monday to Friday (with very occasional weekends) located in our Holborn office working with the UK's best loved Radio Brands including Heart, Capital, Smooth, Classic FM and more.Our ambition, for customers...

  • Renewals Specialist

    2 weeks ago


    London, Greater London, United Kingdom AVEVA Denmark Full time

    Renewals Specialist (German Speaking) page is loaded Renewals Specialist (German Speaking) Apply locations London, United Kingdom time type Full time posted on Posted 7 Days Ago job requisition id R004573 AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life –...


  • London, Greater London, United Kingdom Dr. Barbara Sturm Full time

    JOB TITLE:Customer Services AgentDETAILS: Full Time, Fixed Term Contract up to 12 months (Maternity Cover)LOCATION: LondonREPORTS TO: Global Head of Customer ServiceDr. Barbara Sturm, one of the most sought-after aesthetic doctors in the world, drew on two decades of anti-inflammatory research and practice to create her high performance, ingredient...


  • London, Greater London, United Kingdom Page Personnel Secretarial & Business Support Full time

    As Customer Service Agent, you will be 1st line support and be the primary point of contact for our customers. You will interact with them through various communication channels such as phone and emails to answer their questions, resolve their issues, and ensure their satisfaction. Client Details You will work for a high end furniture company in London in a...


  • London, Greater London, United Kingdom Akton Recruitment Full time

    Customer Service AgentIslingtonJob RoleTo put into practice the Council's vision of a seamless local service delivery, by providing an administrative and customer service function supporting the ContactCentre.To process payment in and payments out of Contact Islington; ensure that timescales and performance target are achieved for both.To provide all...


  • London, Greater London, United Kingdom London Stansted Airport Full time

    Date:28 Mar 2024Location: London Stansted Airport, GBCompany:MAGCustomer Support Agent London Stansted Airport Fixed term contract to May 2025, with the possibility of extension 40 Hours per week (days 07:0019:00, nights 19:0007:00) 4 on 4 off, 2 days followed by 2 nights Salary £25,253.30 rising to £27,962.61 after a successful minimum 3 month...

  • Renewals Associate

    2 weeks ago


    London, Greater London, United Kingdom Nintex Full time

    Join us to transform the way people work, everywhere. Our products are the global standard for process intelligence and automation at more than 10,000 organizations across 90 countries. You'll help customers accelerate their digital transformation, bringing them a quicker, easier, better way to work.About the Role:Nintex is looking to add a Renewal...

  • Renewal Manager

    2 weeks ago


    London, Greater London, United Kingdom CyberArk Full time

    Job DescriptionAbout CyberArk:CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The...