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Customer Service Agent

3 months ago

London, Greater London, United Kingdom Davies Resourcing Full time

Customer Service Agent

Start date: 6th March

Contract:
Initially 4 Months with scope to extend

Day Rate:
£145 inside IR35, via umbrella

Location:
Remote, Working from Home

Hours:
Monday - Friday, (Core Hours)

Your key responsibilities

  • Manage a broad range of customer claims queries and requests through various channels providing a professional and helpful service and effective customer communication.
  • Logging First Notification of Loss (FNOL) and gathering all relevant information and data required to fill out claim's forms.
  • Advise and support individual customers so that their needs are understood, and service standards are maintained.
  • Help customers define their needs and answer queries appropriately during the quote journey, to sell through service.
  • Support colleagues on a daytoday basis team to resolve queries, build knowledge and confidence, and achieve quality and compliance standards.
  • Work collaboratively with colleagues across the company to promote awareness of customer issues and needs.
  • Handle claims queries constructively and in line with company and FCA guidelines, referring to the Team Leader when a solution cannot be found, so that issues are resolved, and learning is implemented in the team.
  • Interpret and advise customers on policy cover within a wide range of policies, so that correct advice and information is provided.
  • Create and review policy documentation and deliver associated administration on new policies, Mid Term Adjustments, renewals, and cancellations to achieve high levels of accuracy and quality.
  • Implement company, legal and regulatory (FCA) policies and procedures to ensure compliance with requirements.
  • Participate in, and contribute to, ongoing training and development to extend and share knowledge and skills.

Job Types:
Full-time, Fixed term contract

Salary:
£145.00 per day

Schedule:

  • Monday to Friday

Work Location:
Remote