Remote Services Coordinator

2 weeks ago


Huddersfield, Kirklees, United Kingdom Katchr Full time
Lead the Way as Head of Professional Services at Katchr
About Katchr

Katchr collaborates with nearly 100 forward-thinking UK law firms, empowering them with our innovative solutions to elevate internal performance management by facilitating faster, easier access to data.

With an exceptional customer retention rate of 98% and an impressive Net Promoter Score of 78%, our dedication to long-term customer satisfaction through our high-touch Customer Success program distinguishes us in the SaaS industry.

Role Overview

At Katchr, we are seeking a visionary Head of Professional Services to drive our delivery of tailored solutions for client onboarding and ongoing customisation requests.

This pivotal role focuses on developing supplementary services aimed at enhancing the lifetime value of each customer.

Reporting directly to Managing Director, the Head of PS will lead and work alongside a dedicated team in elevating our service delivery and technological offerings.

Key Responsibilities

Develop and execute strategies to deliver exceptional services, accelerating customer transformation and success.
Collaborate closely with sales and customer success teams to drive revenue growth through onboarding and implementation services.
Gather valuable customer insights to enhance product offerings and drive adoption.
Lead and develop a high-performing team, setting and exceeding standards for project completion and customer satisfaction.
Manage financial goals and operational metrics to ensure efficiency and profitability.
Advocate for high-velocity services delivery, promoting packaged offerings to support customers throughout their lifecycle.
Aspirational Elements

Technology Leadership:

While not a key requirement, an aspirational element of the role includes evolving into a technology leader within the organisation, guiding the future direction of our technological offerings.


Customer Engagement:

Similarly, while not a primary responsibility, we aspire for the Head of PS to actively engage with customers, fostering strong relationships and driving value beyond service delivery.

Ideal Candidate

Demonstrated experience in leading and mentoring a team of professionals, preferably within the SaaS or legal tech sectors.
Robust technical proficiency in data technologies and services, particularly Microsoft's offerings.
Exceptional project management acumen, with a proven track record of optimising service delivery metrics.
A "role your sleeves up", hands-on approach to leadership.
What We Offer

An exciting opportunity at the forefront of legal tech service provision.
The chance to lead and nurture a team of talented professionals committed to excellence.
A collaborative and high-achieving organisational culture.
A competitive compensation package, including performance-related bonuses.
Salary & Benefits
We strive to create a great working environment that offers not only top merit-based compensation and challenging projects, but also a competitive salary and benefits that actually mean something:

~ Basic salary up to £75k
~25 days holiday plus Bank Holidays
~ Plus, for every five years you spend with us, we'll give you the opportunity totakea sabbatical so you can start ticking off that bucket list
~ A company performance related profit-sharing annual bonus because we believe everyone should share in our successes.
~ Flexible working to help support our busy lives
~ Company pension scheme
~ Most importantly, a warm, friendly, close-knit team of talented people

If you've got a modern approach to management and leadership and areeager to contribute to a team making waves in the legal tech industry, Katchr could be the place for you.

#J-18808-Ljbffr

  • Huddersfield, Kirklees, United Kingdom Calderdale and Huddersfield Solutions Ltd Full time

    A vacancy has arisen for a full time Facilities Services Coordinator to work within the Cleaning Service at Huddersfield Royal InfirmaryWe are looking for a motivated person with a positive attitude.


  • Huddersfield, Kirklees, United Kingdom Calderdale and Huddersfield NHS Foundation Trust Full time

    We are looking for an experienced leader to coordinate or Central Services and Pathology Stores Team.The Central Services Coordinator is responsible for the coordination and smooth running of all day to day tasks throughout Central Services and Pathology Stores. To be competent to perform all the main duties of a Biomedical support worker. Continually review...

  • Placement Coordinator

    2 weeks ago


    Huddersfield, Kirklees, United Kingdom Kirklees Council Full time

    Organisations Kirklees Care Association (KirCA)Hours Full time (37.5 hours). (Monday to Friday)Number of Jobs 1Location(s) Across KirkleesPosition type TemporaryLength of contract 12 months fixed term but with the possibility of extension if funding is available.Salary- £33,813Kirklees Council are advertising this role on behalf of Kirklees Care Association...


  • Huddersfield, Kirklees, United Kingdom Randstad Cpe London Full time

    We have a current opportunity for a TWC - Temporary Works Coordinator on a contract basis. This is for Tier 1 Client, on a long term prestigious Rail Project based in Yorkshire. We are looking for a Multidisciplinary Temporary Works Coordinator who has a good experience with Rail Civil's projects and work ideally, and have experience working for PC/Tier...


  • Huddersfield, Kirklees, United Kingdom Randstad Cpe London Full time

    We have a current opportunity for a TWC - Temporary Works Coordinator on a contract basis. This is for Tier 1 Client, on a long term prestigious Rail Project based in Yorkshire. We are looking for a Multidisciplinary Temporary Works Coordinator who has a good experience with Rail Civil's projects and work ideally, and have experience working for PC/Tier...


  • Huddersfield, Kirklees, United Kingdom Mamas & Papas Full time

    Sales Support Coordinator (EMEA):Global Sales Support:Huddersfield (Head Office):Mamas & Papas (Head Office)Colne Bridge Road,Huddersfield,West YorkshireHD5 0RHOverview:Whether it's buying that first pram, a beautiful cot, a stylish baby changing table or a little baby outfit, Mamas & Papas is the brand of choice. A brand, founded 40 years ago, that is...


  • Huddersfield, Kirklees, United Kingdom Four Seasons Health Care Full time

    Wellbeing and Activities CoordinatorWe have a fantastic opportunity to join our Magic Moments Team. We believe in living life to the full. That's why we are so passionate about supporting residents to participate in vibrant, stimulating activities.We call them:'Magic Moments'. Our Magic Moments programme encourages all-round wellbeing with a range of vibrant...


  • Huddersfield, Kirklees, United Kingdom The Marketing Meetup Ltd Full time £25,155

    Marketing and Communications Coordinator Location: Huddersfield – hybrid working Salary: £25,155 pro rata Hours: Part time, initially 18.75 hours per week (potential to increase) Contract: 1 year fixed term contract (with real potential to extend), PAYE or freelance. Grow to School CIC is seeking a talented and creative Marketing Communications...


  • Huddersfield, Kirklees, United Kingdom Venatu Consulting Ltd Full time £26,944 - £45,000

    Multi skilled Service Engineer (Electrically biased)30pm Monday to Thursday and 8am to Midday on Friday.PermanentCompany eventsCompany pensionCycle to work schemeFree parkingOn-site parkingVenatu Recruitment Group are working with our client, a Leeds-based company specializing in designing and manufacturing Textile Dyeing and Testing Instruments? Our client...


  • Huddersfield, Kirklees, United Kingdom Interface Recruitment UK Full time

    Infrastructure Engineer – 2nd to 3rd line – Enterprise level client – Huddersfield based Region West Yorkshire We are looking for a senior technical person to join our team as an Infrastructure Lead who will report to the IT Manager, This is a great opportunity for an experience for a technical support person who is interested in moving into...


  • Huddersfield, Kirklees, United Kingdom The Kirkwood Full time

    Job AdvertJOB TITLE: Community Engagement Care CoordinatorHOURS: 22.5 hours per weekSALARY: £14,968.20 per annum, pro-rata to the full-time salary of £24,947 per annumCLOSING DATE: 28th April 2024The Kirkwood are delighted to offer an exciting job opportunity for an individual to join our team with specific language skills, including fluency in English and...

  • Head of Service

    2 weeks ago


    Huddersfield, Kirklees, United Kingdom Kirklees Council Full time

    Head of Service (Housing Management & Partnerships) We adopt a 'name blind' approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made - please note that this also includes any CV uploaded. Equality monitoring information is not...

  • Head of Service

    2 weeks ago


    Huddersfield, Kirklees, United Kingdom Kirklees Council Full time

    We adopt a 'name blind' approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made - please note that this also includes any CV uploaded. Equality monitoring information is not accessible by recruiting managers at any stage.Organisation...


  • Huddersfield, Kirklees, United Kingdom Slaiyburn Financial Services Ltd Full time

    About usWe are professional, agile and professional.Our work environment includes: Modern office setting Food providedJob Overview:Duties: Offer financial planning services to clients, including investment advice, retirement planning, and risk management strategies. Analyse clients' financial situations and develop customised financial plans to meet their...


  • Huddersfield, Kirklees, United Kingdom Study Group Full time

    Contract Type:Full Time, PermanentLocation: Huddersfield. University of Huddersfield International Study CentreSalary: Up to £38,082.30 per annumHere at the University of Huddersfield International Centre, we pride ourselves in providing a supportive learning experience that prepares our students for the challenges of undergraduate and postgraduate study....

  • Marketing Manager

    2 weeks ago


    Huddersfield, Kirklees, United Kingdom Additional Resources Ltd Full time

    Marketing Manager - MortgagesLocation: Huddersfield (Hybrid - Remote)Salary up to £35K per annum Plus a Generous & Comprehensive Benefits PackageFull Time - PermanentThe Company:Our client is one of the UK's top mortgage clubs, supporting over 4300 directly authorised mortgage intermediaries with award-winning compliance and business support services.The...


  • Huddersfield, Kirklees, United Kingdom Myers Group Full time

    Myers Skip Hire have an exciting opportunity for a Customer Service Executive to join our existing sales team on a permanent, part time basis, based in Huddersfield.This is an excellent opportunity to join a successful family business with strong links to the local community.In return for your hard work and commitment as our Customer Service Executive we...

  • Head of Operations

    2 weeks ago


    Huddersfield, Kirklees, United Kingdom Complete Talent Services Full time

    We are looking for a Head of Operations to lead and develop our multifunctional operations team.Working in collaboration with the Chief Executive Officer and the Management Team the Head of Operations will help shape and deliver ambitious growth plans by driving performance quality and staff engagement. This is a key leadership role which will be...


  • Huddersfield, Kirklees, United Kingdom AKTON Resourcing Ltd Full time £280

    SEND Assessment & Review Co-ordinator Kirklees 280 per day Remote role to the successful candidate Start date:ASAP AKTON Recruitment is working closely with the local authorities and we are looking for a SEND Assessment & Review Co-ordinator in the Kirklees area. Job purpose In Kirklees, our ambition for our children and young people with special...

  • Behaviour Coordinator

    16 hours ago


    Huddersfield, Kirklees, United Kingdom All Saints Catholic College Full time

    About All Saints Catholic CollegeAll Saints is an 11-16 school, situated near the northern boundary of Kirklees. We are a Catholic school with students attending from diverse cultural backgrounds, which contribute to the distinctive ethos. In November 2022, Ofsted judged All Saints "Good" in every category, and we received an "Outstanding" judgement from our...