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Customer Service Assistant

3 months ago

Whitstable, Kent, United Kingdom Ontrak Recruitment Full time

Customer Service Assistant Required - Immediate Starts Available


Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways.

Competitive rates of pay and a great opportunity to kick start your career within the railway.

Job Role:
Customer Service Assistant

Locations:
Whitstable Station

Shifts:
Hours will vary between

Pay rate:
£ £14.36

What makes working for Ontrak so good?
We pay for your training You will receive customer service training, provided by experienced railway trainers.

You will also have a dedicated member of our staff to work closely with you throughout your career with us.


What does a Customer Service Assistant do?

  • Provide an impeccable customer service experience to customers and passengers on the railway.
  • Being vigilant and visible to all customers and other members of staff
  • Assisting customers with the usage of lifts and luggage
  • Communicate effectively with other staff and passengers in the interests of safety and customer service using information systems as supplied.
  • Report any antisocial behaviour with little disruption to other passengers as per the Railway Bylaws.
  • Must be confident in approaching passengers and helping with travel queries
  • Always bringing and outgoing and positive attitude to the station
  • Must be able to problem solve
  • Constantly proactive during the day helping where needed

Essential Requirements

  • You must hold valid ID to work in the UK and have a full national insurance number.
  • You will be required to pass a drug and alcohol screening
  • You must be available to work on an immediate basis
  • You must be outgoing, confident and be able to make station announcements

ALL OUR ROLES ARE BASED WORKING IN A RAILWAY ENVIRONMENT, THESE ARE CLASSED AS 'SAFETY CRITICAL' THEREFORE YOU MUST BE COMFORTABLE AND ABLE TO DO SO.

Job Types:
Part-time, Temporary contract

Pay:
£11.44-£14.36 per hour

Benefits:

  • Free or subsidised travel

Schedule:

  • 10 hour shift
  • 12 hour shift
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekend availability

Work Location:
In person