Guest Experience Assistant

2 weeks ago

Charlestown of Aberlour, Moray, United Kingdom Edrington Full time

Requisition Id:2470
Location:
Aberlour, Scotland, GB, AB38 9RXAbout Edrington

Our vision is to give more by crafting exceptional ultra-premium spirit brands.


The Macallan is our central focus, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category.

Our portfolio is completed with Brugal premium rum from the Dominican Republic, The Famous Grouse Blended Scotch Whisky, and Wyoming Whiskey and Noble Oak in the American Whiskey category.

Edrington also has a strategic partnership with No.3 London Dry Gin.
Remuneration and Package

  • Salary £12.68 per hour
  • 37 days holiday + 4 Giving More Days
  • Shift allowance
  • Closed over the festive period
  • Attractive pension
  • Share reward scheme
  • Global wellbeing programme
  • Product Allowance
Position Summary
An exciting opportunity have arisen within The Macallan Estate to join as the Guest Experience Assistant.

This position ensures that all guests are given a world class luxury experience of The Macallan with exceptional customer service that exceeds all expectations of our guests, to inspire lifelong enthusiastic brand advocacy of The Macallan.

Offering world class service this role creates the ultimate customer experience; an experience to be enjoyed by anyone who visits The Macallan Boutique.

Job Description

  • Welcome all guests with a passionate and exceptional customer service and inspire all guests to become enthusiastic ambassadors of The Macallan
  • Develop knowledge and passion for The Macallan and become the ultimate ambassador for The Macallan, whisky, Speyside, and Scotland
  • Follow all procedures, systems and processes as set out by The Macallan Estate and across the wider Edrington business
  • Help guests with any accessibility needs across The Macallan Estate, which could include driving our mobility transport
  • Provide support for The Macallan Hosts with the delivery of world class experiences
  • Ensure the Macallan tasting areas are consistently setup and maintained to the agreed standard
  • Book in guests using the reservations system for tours and experiences
  • Maximise every opportunity to exceed guest expectations and recommend experiences and products
  • To retain up to date stock knowledge with regards to pricing, product origination, product function and story
  • Be fully aware of all bespoke product offerings across the brand range e.g. engraving
Skills and Experience
To be successful in this role,you are passionate about delivering exceptional customer service and have high attention to detail. You are flexible with a can do approach to tasks and hold high standards of time keeping. You are enthusiastic about representing an ultra premium brand and enjoy learning about the brand heritage. You are positive and approachable who enjoys working with people.
Employee value proposition

At Edrington, you will experience an incredible culture based on respect and giving more.

We are exceptionally passionate about our brands and genuinely care about our people, continually investing in their development and wellbeing.

Join Edrington and make a world of difference.

  • Guest Experience Assistant

    2 weeks ago

    Charlestown of Aberlour, Moray, United Kingdom Edrington Full time

    Requisition Id:2255Location:Aberlour, Scotland, GB, AB38 9RXAbout EdringtonOur vision is to give more by crafting exceptional ultra-premium spirit brands.The Macallan is our central focus, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is completed with Brugal...

  • Senior F&b Assistant

    2 weeks ago

    Charlestown of Aberlour, Moray, United Kingdom Rothes Glen Ltd Full time

    SummaryRothes Glen is one of Scotland's finest exclusive-use venues, the home of the whisky connoisseur, dedicated to hosting business and whisky enthusiast guests for private stays. The castle has fourteen king size en suite bedrooms, drawing-room and dining-room, breakfast room, library, snooker room, tasting room and tower room, and is located 7 miles...

  • Food & Beverage Assistant

    2 weeks ago

    Charlestown of Aberlour, Moray, United Kingdom Edrington Full time

    Requisition Id:2469Location:Aberlour, Scotland, GB, AB38 9RXAbout EdringtonOur vision is to give more by crafting exceptional ultra-premium spirit brands.The Macallan is our central focus, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is completed with Brugal...

  • Driver/concierge

    2 weeks ago

    Charlestown of Aberlour, Moray, United Kingdom Edrington Full time

    Requisition Id:1585Location:Aberlour, Scotland, GB, AB38 9RXAbout EdringtonEdrington's vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is completed...

  • The Macallan Host

    2 weeks ago

    Charlestown of Aberlour, Moray, United Kingdom Edrington Full time

    Requisition Id:1548Location:Aberlour, Scotland, GB, AB38 9RXAbout EdringtonEdrington's vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is completed...

  • Housekeeper

    2 weeks ago

    Charlestown of Aberlour, Moray, United Kingdom Edrington Full time

    Requisition Id:1453Location:Aberlour, Scotland, GB, AB38 9RXAbout EdringtonEdrington's vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is completed...

  • Housekeeping Assistant

    2 weeks ago

    Charlestown of Aberlour, Moray, United Kingdom The Dowans Hotel Full time

    The Murray family have been at the helm of the Dowans Hotel for 10 years and have built a thriving business focused on the highest levels of customer service. We are complemented by our guests on our high standard of cleanliness and the friendliness and efficiency of our staff.We are currently looking for someone to join our housekeeping staff on a permanent...

  • The Macallan Host

    2 weeks ago

    Charlestown of Aberlour, Moray, United Kingdom Edrington Full time

    Requisition Id:2471Location:Aberlour, Scotland, GB, AB38 9RXAbout EdringtonOur vision is to give more by crafting exceptional ultra-premium spirit brands.The Macallan is our central focus, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is completed with Brugal...

  • Housekeeper

    2 weeks ago

    Charlestown of Aberlour, Moray, United Kingdom Turmeaus Full time

    HousekeeperPart-time - PermanentThe Mash Tun in Aberlour is looking for a Housekeeper to join our close knit, hard working team. We are a hotel, restaurant and world famous whisky bar with customers and guests from far and wide.You will be assisting the team in maintaining our exceptional level of cleanliness and care for hotel guests.We offer A flexible...

  • Food and Beverage Host

    2 weeks ago

    Charlestown of Aberlour, Moray, United Kingdom Edrington Full time

    Requisition Id:1554Location:Aberlour, Scotland, GB, AB38 9RXAbout EdringtonEdrington's vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is completed...

  • Brand Home Lead Guide

    2 weeks ago

    Charlestown of Aberlour, Moray, United Kingdom Diageo Full time

    Job Description: Brand Home Lead Guide Location: Cardhu/Cragganmore Visitor Centre Type: Permanent, Fulltime Closing date: 5th February 2023 We have an outstanding opportunity to join our dedicated team at our Cardhu/Cragganmore Visitor Center as a Brand Home Lead GuideYou will be responsible for: As a Brand Home Lead Guide, you'll be vital to the daytoday...

  • Health Care Assistant

    2 weeks ago

    Charlestown of Aberlour, Moray, United Kingdom The Grove Residential Care Home Full time

    Exciting opportunities NOW for Health Care Assistants and Support Workers The Grove Residential Care Home, recently rated 'GOOD' by CQC, is an impressive home in beautiful, landscaped gardens offering peace and tranquillity. Our aim at The Grove is to be the best residential home in Cornwall and we are working together to achieve it. If you fancy becoming...

  • Health Care Assistant

    2 weeks ago

    Charlestown of Aberlour, Moray, United Kingdom The Grove Residential Care Home Full time

    Exciting opportunities NOW for Health Care Assistants and Support Workers The Grove Residential Care Home, recently rated 'GOOD' by CQC, is an impressive home in beautiful, landscaped gardens offering peace and tranquillity. Our aim at The Grove is to be the best residential home in Cornwall and we are working together to achieve it. If you fancy becoming...

  • Sales Assistant

    2 weeks ago

    Charlestown of Aberlour, Moray, United Kingdom Cornish Cream Full time

    Who we are...A family business built on a reputation for outstanding quality, first class service and a range of real innovative products from Cornwall. Our business specialises in the retail of the finest food and drink from the region.The Role...Operating the till, opening and closing, keeping the pop up shop tidy and well stocked, engaging with customers...

  • Reception Apprenticeship

    2 weeks ago

    Charlestown of Aberlour, Moray, United Kingdom Walker's Shortbread Ltd Full time

    OPPORTUNITYAn exciting opportunity has arisen to join our Reception team as a Reception Apprentice.DUTIES AND RESPONSIBILITIES Welcome visitors and guests at Reception and ensure paperwork is completed To be efficient on the switchboard, receiving and dealing with calls To ensure meeting rooms are prepared for any meetings booked Maintaining all the displays...

  • Seasonal Brand Home Guides

    2 weeks ago

    Charlestown of Aberlour, Moray, United Kingdom Brightwork Full time

    Join us to bring the wonder of whisky to life Amazing opportunities to work in our client, Diageo's picturesque distilleries across Scotland on a temporary basis. Founded in 1811 as an illicit distillery by Helen Cumming, Cardhu is the first distillery to be officially pioneered by a woman. It now proudly serves as one of the Four Corner distilleries that...

  • Security Officer

    2 weeks ago

    Charlestown of Aberlour, Moray, United Kingdom Edrington Full time

    Requisition Id:2062Location:Aberlour, Scotland, GB, AB38 9RXAbout EdringtonEdrington's vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is completed...

  • Sales Assistant

    2 weeks ago

    Charlestown of Aberlour, Moray, United Kingdom Cornish Cream Full time

    Who we are...A family business built on a reputation for outstanding quality, first class service and a range of real innovative products from Cornwall. Our business specialises in the retail of the finest food and drink from the region.The Role...Operating the till, opening and closing, keeping the pop up shop tidy and well stocked, engaging with customers...

  • Night Carer

    2 weeks ago

    Charlestown of Aberlour, Moray, United Kingdom Parklands Limited Full time

    Parklands Care Homes is a multi award winning care company and one of the largest independent care home providers in the north of Scotland. It operates ten care homes across Moray and the Highlands, with a number of new care facilities planned in the coming years as part of a multi-million pound investment plan.Parklands homes offer a range of services...

  • Effluent Plant Operator

    2 weeks ago

    Charlestown of Aberlour, Moray, United Kingdom Edrington Full time

    Requisition Id:1886Location:Aberlour, Scotland, GB, AB38 9RXAbout EdringtonEdrington's vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is completed...