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Ward Clerk
3 months ago
The post holder will answer telephone calls and redirect as necessary, carrying out their duties in a polite and professional manner.
This is a patient facing role and will require an individual who has a calm demeanor and an ability to work in a dynamic environment.
Our missionHelping local people live longer, healthier lives.
Our vision
Provide safe, personal, co-ordinated care for the community we serve.
Our goals
We have developed six key strategic goals to make sure we continue to support people to live longer, healthier lives.
- To secure the best possible health and wellbeing for all our community
- To integrate and coordinate care in personcentred teams
- To deliver consistent, high quality, safe services
- To support our patients and users in being active partners in their care
- To be recognised as a leader in the fields of medical and multiprofessional education, and populationbased clinical research
- To innovate and continuously improve the quality of our services to deliver the best outcomes for our local population
To liaise with a range of other health professionals and departments within the hospital ensuring the department interfaces efficiently with them.
Attend and participate in regular team meetings for the ward and any others as required and to participate in discussions concerning ways to improve the provisions of service.
To open the mail and action as appropriate.
Responding to telephone queries in a professional and courteous manner, redirecting to the appropriate person and escalating any issues to the Charge Nurse.
Greeting patients and visitors and notifying patients' nurse that there are visitors.
Working for your organisation should read: Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
To liaise with a range of other health professionals and departments within the hospital ensuring the department interfaces efficiently with them.
Attend and participate in regular team meetings for the ward and any others as required and to participate in discussions concerning ways to improve the provisions of service.
Ensure compliance with all Trust policies regarding absence, annual, sick and other leave; sickness where possible must be reported to the Supervisor two hours before start of duty on the day of sickness.
Responding to telephone queries in a professional and courteous manner, redirecting to the appropriate person and escalating any issues to the Charge Nurse.
Greeting patients and visitors and notifying patients' nurse that there are visitors
To work closely with the discharge team in facilitating safe and efficient discharge processes.
