Supervisor
1 month ago
_Be our star, join us and create your own successful story _
We are currently looking for
Reception Supervisor to join our team
Meliá London Kensington.
_About Meliá London Kensington_
Meliá London Kensington, a Meliá Collection Hotel, is an elegantly newly refurbished Victorian style boutique hotel centrally located near the capital's historic Royal Parks, Kensington Gardens and Hyde Park, and a stone's throw from the iconic V&A Museum and opulent Royal Albert Hall. World-famous Harrods and luxury Knightsbridge boutiques are just minutes away. The nearest underground station is Gloucester Road, which is just 2 minutes' walk away.
_Our Benefits Package Includes:
_
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Competitive Salary
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Holidays: 28 days' holiday including 8 public holidays
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Contributory pension scheme and Life Assurance
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Discounted dental and health cover with HSF
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Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
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High street discounts: with Perks at Work
_About the role, what will I be doing?_
- To be fully aware of all Reception/Cashier's procedures and manual procedures should the computer crash and have OPERA knowlodge.
- Supervise and organize all staff on the duty shift affording maximum cover on the desk at all times, making sure that all meal breaks are taken.
- Ensure that all special requests for regular guests, VIP's and groups are actioned with guidance from the Reception Management team.
- Ensure the hotel's credit procedure is adhered to at all times, with guidance from the Reception Management team if required.
- Assist the Reception Management team in the implementation of new procedure and coordination of training.
- Communicate in writing, using Tour Sheets, with: Concierge, Switchboard, Room Service, The Level and the Groups Office, regarding breakfast details, wakeup calls and luggage collection for any groups, with the guidance of the Reception Management team or the Duty Manager.
- Ensure that all guests are met at Reception with courtesy and that any complaints are dealt with promptly and efficiently with guidance from the Reception Management team.
_About Meliá Hotels_
Meliá Hotels International is a Spanish hotel chain with over 390 hotels & resorts in 40 countries. The company is one of Spain's largest domestic operators of holiday resorts and the 17th biggest hotel chain worldwide.
In London Melia operates 3 hotels: ME London, Meliá White House and Meliá London Kensington.
Become part of Melia Hotels Int. today and grow your talent with us
INDFOH
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