Portering, Cleaning Supervisor

7 months ago

South Kensington, United Kingdom Bidvest Noonan Full time

**About The Role**:
Location: The Science Museum, Exhibition Road, SW7 2DD

Hours: Monday to Friday 7am - 6pm 1 hour break un paid.

Pay rate: £14.10

Purpose: To work to and supervise the standards of work, ensuring duties are effectively carried out and exceed client expectations.

Reporting to: Service Delivery Managers

Direct Reports Porters & Cleaning Operatives

**Role and Responsibilities**:

- To supervise the portering operations from 7am to 6pm, Monday to Friday and at other times

as may be requested by and agreed with management.
- To supervise the site operations from 7am to 6pm.
- To ensure that tasks on the “Daily Task Schedule” are completed in a timely manner.
- To respond to all radio calls for portering requests between 7am and 6pm and action all such

requests.
- To liaise with and assist the day supervisor on a daily basis when not carrying out portering du
- ties.
- To take an audit of the portering assets every Friday to be recorded in portering assets register.
- To provide handover reports at the end of every shift for Management
- To manage and maintain portering equipment to high standards.
- To manage and maintain cleaning equipment and materials to high standards.
- To prioritise health and safety at all levels.

**Person specification**

**Stakeholder Management**: Demonstrates excellent interpersonal skills and can quickly develop rapport with key stakeholders ü

**Flexible/Adaptable to Change**: Easily adapts to change with a can-do attitude, proactive approach

**Knowledge, Experience & Technical skills**: Has at least 3 years’ experience as a working supervisor/Team Leader and intermediate level of Microsoft Office package - Word, Excel & Outlook

**Communication**:Is a confident and effective communicator and able to clearly delegate tasks where needed. Has a full command of the English language and can induct and train operatives to a good standard.

**Performance Management**: Effectively audits cleaning standards and ensures performance is managed fairly and consistently across the service, escalating where applicable.

**Time Management & Planning**:Adequately plans tasks and works quickly and efficiently to a high standard to meet cleaning standards.

**Teamwork**:Works collaboratively as part of a team to achieve objectives, hands on.

**Problem Solving**: Is solution focussed and works to correct any issues that arise, adopt common sense approach

**Customer Service**:Promotes a high level of customer service. Is professional and approachable at all time

Living the Values:
People First Acts as an ambassador for Bidvest NOONAN, who communicates effectively and professionally at all times to deliver a high-quality service. Recognises and shares success stories to promote a culture of wellbeing. Is tactful and diplomatic when dealing with people, treating them with dignity and respect at all times.

The Basics Is coherent in the fundamentals, is fluent in policies and procedures

Imagination Uses initiative and positively contributes to the business. Contributes creative solutions and ideas and can think ‘outside of the box’.

Social Value Acts sustainably with consideration to reduce waste and improve the environment.

Adaptive & Agile Seeks to exceed client expectations and works collaboratively to achieve this.

Earn Trust Delivers trust by delivering on promises, is a starter finisher who behaves ethically.

**About Us**:
**Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.**

**We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.**

**Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.

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