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Radiology Support Secretary

3 months ago

Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time
Are you a well-motivated, organised, good team player and have secretarial experience?


As part of our developing and forward-thinking administrative team in Radiology, we are looking for a support secretary preferably with experience however not essential.

The post-holder will be expected to be an active team member, participating in all team activities associated with the role.

The successful applicant will work closely with the Senior Medical Secretarial team on a day-to-day basis and should have excellent secretarial skills, be able to work to tight deadlines as and when necessary and be able to work on their own initiative at times.

The role is part of a large administrative team situated at University Hospital Coventry.

You will be working closely with consultants and their teams, dealing with patient calls, and assisting healthcare professionals and departments across the Trust.


Main Duties involve:

  • Distribution of scan results
  • Booking appointments
  • Taking minutes
  • Producing newsletters
  • Escalating reports
  • Supervising reception team
  • Ordering stationary


University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.


We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.


Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.


We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award.

Pathway To Excellence - University Hospitals Coventry & Warwickshire )


By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities.

There has never been a better time to join our team.


The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society.

We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care.

We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

To function as the departments point of contact when dealing with day-to-day correspondence.

Ensuring all enquiries are effectively managed and successfully resolved within a prompt timescale ensuring all relevant personnel are informed as necessary and an appropriate record is maintained.

Liaising and effectively communicating at all levels using written, oral and electronic methods. Using tact and sensitivity to deal with difficult issues as require


To ensure, wherever possible, that all documentation is up to date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary.

This will require effective collaboration with all relevant personnel to maintain an efficient administrative system, building good working relationships with appropriate internal and external

To continually contribute to patient and business improvement agendas

This will require:

undertaking any project work as directed, including obtaining information from the Internet, collation and reporting of data in order to produce reports and spreadsheets utilising relevant Trust IT systems, as determined by the role, ensuring all relevant patient data is collected and input accurately in line with Trust guidelines.

These systems may include IPM, CRRS, Opera, CRIS, Ultra, Respond, IMPAC etc. Share ideas for potential service improvement


To assist with the implementation and maintenance of an efficient office management system/procedures to enable the department to optimise its patient care services.

This will require effective time management; arranging and preparation of correspondence and reports; establishing and maintaining efficient manual and electronic correspondence and documentation management systems; ensuring office equipment and stationery levels are maintained, processing orders as required

To support team members

This will require:
Undertaking appropriate staff training and development as required; providing cross-cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required

To input correspondence and material from dictation, audio or manuscript as required by the Imaging Team i.e. clinic letters, references, minute taking of meetings, rotas, etc

To deal with enquiries on behalf of the Imaging Team either by telephone, personal contact or correspondence, within agreed limits and take appropriate action,