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Customer Services Agent
2 weeks ago
Customer Services
Full time
Permanent
Additional Key Responsibilities
- An adept and timely response to customers' enquiries, queries and complaints in an efficient and professional manner
- Raising of quotations, pricing in line with area pricing strategy and chasing through to won/lost
- Sales support for the commercial team
- Proactive planning and tracking orders to completion
- Compiling and maintaining accurate records as required
- Communicating effectively with commercial, production teams and haulage partners
- Proactively looking for sales opportunities with existing and new customers
- Reporting to a Commercial Manager on a weekly basis updating them on opportunities and issues
Key Skills
- Excellent IT knowledge
- The ability to manage multiple tasks and work to a high level of accuracy
- A natural curiosity and interest in other departments and ways of working
- Excellent customer service skills
- Ability to work under pressure and to tight deadlines
- A good eye for detail
- Ability to work with a small team
- Good telephone manner and being able to build rapport quickly
- Able to listen to customers and their needs and find a win/win solution
Salary and Benefits
- A tailored, competitive salary
- Pension
- 25 days annual leave, plus bank holidays on top
- Share Saver Scheme
- Life Assurance
- Access to our employee benefits platform, giving you discounts on a wide variety of high street shops and brands
- Broad learning opportunities and career progression pathways
Salary
- Competitive
Benefits
Closing date
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