Customer Service Advisor

7 days ago


Newport, Newport, United Kingdom Recruitment Solutions Workforce Ltd Full time
CUSTOMER SERVICES ADVISOR - GERMAN SPEAKING

NEWPORT

PERMANENT FULL TIME
£ £24500K PLUS EXCELLENT BENEFITS
Purpose of Job
To deliver best in class customer service from enquiry to delivery and beyond.
To delight customers, providing operational and technical support for the Companies' product range.
Principal Accountabilities

  • Accurately respond to customer enquiries within expected timescales.
  • Provide appropriate accurate technical customer support.
  • Facilitate and coordinate the return and replacement process.
  • Liaise with customers to initiate or renew service contracts.
  • Liaise with service providers to provide timely and value-added logistics service.
  • Provide accurate first response failure mode data to the Repair team.
  • Provide support for Finance team with credit management.
  • Provide support for direct sales where required or appropriate.
  • Preparation of quotes and entry of orders into business system.
  • Preparation and provision of export documentation.
  • Utilise business systems to report, record, and support all processes where applicable.
  • Utilise periodic customer surveys to measure operational excellence.
Knowledge, Experience and Relevant Qualifications for this Job

  • Fluent in spoken English, plus German.
  • Fluency in French would be an advantage.
  • Good written ability across both qualifying languages.
  • Microsoft Office literate.
  • Familiarity with SAP or similar business system would be an advantage
Working Hours
Mon - Thu either 8-4 or 9-5 on a rota basis and on Friday's 8-4.
There is the need to cover Saturday's 8-11am (which can be done remotely) on a rota basis. This will be paid as overtime at time and a half.
Annual leave
Entitlement is 25 days.

We give this in hours so staff have the flexibility of booking off hours, should they wish instead of half days etc.

Employee Benefits
Private Medical Cover for individual, couple or family cover (with NO excess)
Gym membership up to £30 per month
Death in Service
Company pension with access to a free independent financial advisor

We also run an EAP (employee assistance program) which is a free, confidential service which gives advice from any aspect of your life; financial, mental health etc.

There are also mental health first aiders based on-site which can help support staff or signpost them to relevant help.

By applying you're giving consent for Recruitment Solutions Workforce Ltd, to contact you regarding this job and other vacancies we're recruiting for.

Recruitment Solutions Workforce Limited offers the services of an employment agency for permanent roles and an employment business for temporary roles #J-18808-Ljbffr

  • Newport, Newport, United Kingdom Berry Recruitment Full time

    Job Title: Customer Service Advisor - German SpeakingCompany: Berry RecruitmentBerry Recruitment is collaborating with a dynamic and customer-oriented company in search of a dedicated and enthusiastic Customer Service Advisor to join their Newport team. If you thrive in a fast-paced setting, enjoy assisting customers, and strive to contribute to our...


  • Newport, Newport, United Kingdom Wales & West Utilities Full time

    Customer Service AdvisorJob detailsSalary: £24,108 - £30, % shift allowanceBusiness Area:Business Services - Customer ServicesLocation:Newport, South WalesContract Type:Permanent (Full Time)Working hours/pattern:37 hours per week Monday - Friday on 3 rotating shifts - 8am-4pm / 10am-6pm / 12pm-8pm. There is also an opportunity work voluntary overtime on...


  • Newport, Newport, United Kingdom Transport for Wales Full time

    We are actively recruiting for our talent pool located at Newport Station, if you are already in the talent pool for this location, your postion will not be impacted.Who we areJoin Our Journey - Together we will Make it HappenHere at Transport for Wales we are preparing for the future. We will be building new stations, introducing new trains, and...


  • Newport, Newport, United Kingdom Blue Arrow Full time

    We have an amazing opportunity for you to work in one of our best locations, for a company well known for putting their customers at the heart of everything they do.So...If you are a motivated, hardworking person with a passion for the Financial world, with a strong background in Customer Service and telephony contact centre, and have a commitment to deliver...


  • Newport, Newport, United Kingdom Campus Living Villages Full time

    Job Title: Customer Service Advisor (Out of Hours)Location: Campus Living Villages, Endeavour House, Usk Way, Newport, NP20 2DZSalary: £23,478Hours of Work: 42 Hours (Working on a 4 on, 4 off basis, Between 8pm and 8am)Why should you join?As a leading global student accommodation provider, we are home to over 11,000 students in the UK and 43,000...


  • Newport, Newport, United Kingdom Sopra Steria Full time

    Have you got great communication skills or experience in customer service focused role within contact centre, retail or hospitality and looking to develop your skills? If so, read on.SSCL is looking to recruit a Customer Service Advisor to join their team supporting some of SSCL's largest government clients. You will support with inbound HR queries over...


  • Newport, Newport, United Kingdom NFU Mutual Agency Full time

    The Role:Customer Service AdvisorSalary £18,000 per year, rising to £19,500 per year (once you have completed your initial training)Full TimePermanent ContractLocation: NewportMonday to Friday 9am - 5pmIntroduction to NFU MutualNFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been...


  • Newport, Newport, United Kingdom Q-Bot Full time

    Reporting To:Operations ManagerTerm: Full-timePackage: Competitive Salary (dependant on experience) + Performance related payLocation:Newport / London (Kennington)About Q-Bot:Q-Bot are passionate about driving sustainability, impacting climate change, reducing fuel poverty and improving people's lives using technology. We have developed robots to retrofit...


  • Newport, Newport, United Kingdom Alexander Mann Solutions Full time

    Customer Service Advisor - Newport Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you're making a real difference, this role could be for you _We're searching for caring people to join our Contact Centre teams to support customers from our Lloyds Bank, Bank of Scotland, Halifax and Scottish...


  • Newport, Newport, United Kingdom BMW Group Academy Full time

    BMW/MINI Aftersales Service Advisor ApprenticeWe are currently recruiting for an Aftersales Service Advisor. The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers.Job descriptionWe are currently recruiting for an Aftersales Service Advisor Apprentice.The successful...


  • Newport, Newport, United Kingdom Lloyds Banking Group Full time

    JOB TITLE:Senior FraudCustomer Service AdvisorSALARY:£26,990LOCATION:NewportHOURS:Full-timeWORKING PATTERN: 4-Day Weekends pattern: Start time between 8am and 10.15am and end times between 5.45pm and 8pm: Maximum of 4 out of 7 days (based on a Monday-Sunday week)- Maximum of 75% weekend days (currently 6 weekend days in 4 weeks)START DATE:25th April...


  • Newport, Newport, United Kingdom Morgan Sindall Group Plc Full time £10

    Would you like to work for a progressive and ambitious company which is also one of the most successful within the UK construction and infrastructure industry? Morgan Sindall provides national construction and infrastructure services to private and public sector customers across a comprehensive range of markets. We have a fantastic opportunity within our...

  • Collections Advisor

    1 month ago


    Newport, Newport, United Kingdom yolk recruitment Full time

    ob Title: Collections AdvisorLocation: Newport (Monday and Tuesdays required in the office per week)Company Overview: Join a dynamic and forward-thinking company committed to helping customers manage their finances effectively. With a focus on delivering exceptional service, we are seeking a Collections Advisor to join our team in Newport. If you're...

  • Collections Advisor

    7 days ago


    Newport, Newport, United Kingdom Yolk Recruitment Full time

    ob Title: Collections AdvisorLocation: Newport (1 day required in the office per week)Company Overview: Join a dynamic and forward-thinking company committed to helping customers manage their finances effectively. With a focus on delivering exceptional service, we are seeking a Collections Advisor to join our team in Newport. If you're passionate about...


  • Newport, Newport, United Kingdom Isle of Wight Council Full time

    County Hall, Newport / Westridge, RydeGrade 3, £21,189 to £21,445 per annumVacancy Reference:2023_440Closing Date:03/08/2023Contract Type: PermanentHours:37 per weekDo you have amazing communication skills and a desire to assist people? Are you enthusiastic when dealing with a variety of enquiries? Would you enjoy working in an environment where no 2 days...

  • Collections Advisor

    7 days ago


    Newport, Newport, United Kingdom yolk recruitment Full time

    ob Title: Collections AdvisorLocation: Newport (Monday and Tuesdays *required in the office per week)Company Overview: Join a dynamic and forward-thinking company committed to helping customers manage their finances effectively. With a focus on delivering exceptional service, we are seeking a Collections Advisor to join our team in Newport. If you're...

  • Bookings Advisor

    7 days ago


    Newport, Newport, United Kingdom Dick Lovett Full time

    We are looking for a Bookings Advisor to join our team at our exciting new facility in Newport.If you have experience of working in the automotive industry in a busy front of house Service team, or as a Bookings Advisor, we would like to hear from youIf you are goal driven and enjoy working in a fast-paced environment, this role could be an exciting change...

  • Employment Advisor

    7 days ago


    Newport, Newport, United Kingdom Maximus UK Full time

    Employment Advisor: As an Employment Advisor, your main role is to provide vital support to customers, helping them overcome barriers to employment and transform their lives. By motivating and empowering individuals, you will equip them with the necessary skills and confidence for secure and sustained employment. Responsibilities: Meet personal...

  • Employment Advisor

    7 days ago


    Newport, Newport, United Kingdom Maximus Full time

    Job Title: Employment Advisor at MaximusCompany Overview: Maximus is a leading global organization specializing in providing health and employment services to millions of individuals annually. With a workforce of approximately 5,000 employees across the UK, we are dedicated to making a significant impact on people's lives through a range of services...


  • Newport, Newport, United Kingdom Morgan Sindall Group Plc Full time £10

    Talented people are the key to our success About us: Would you like to work for a progressive and ambitious company which is also one of the most successful within the UK construction and infrastructure industry? Morgan Sindall provides national construction and infrastructure services to private and public sector customers across a comprehensive range...