Trainee Customer Advisor

1 week ago


Newport, Newport, United Kingdom Isle of Wight Council Full time

County Hall, Newport / Westridge, Ryde

Grade 3, £21,189 to £21,445 per annum

Vacancy Reference:2023_440

Closing Date:03/08/2023

Contract Type:
Permanent

Hours:37 per week

Do you have amazing communication skills and a desire to assist people? Are you enthusiastic when dealing with a variety of enquiries? Would you enjoy working in an environment where no 2 days are the same?
If the phrase 'can do attitude' describes your approach, then we have the ideal opportunity for YOU

The Contact Centre is currently seeking a Customer Advisor - Trainee to join their busy team.


A cheerful personality, offering flexibility and being able to work as part of a team is essential in this environment as well as being able to remain calm when working under pressure.


Other aspects of the role:

  • You will be the first point of contact
  • Use bespoke and specific systems
  • Keep customer contacts updated
  • Process payments
  • Signpost customers and colleagues
  • Manage room bookings and visitor systems


This role will be primarily based in our help centres and will involve working early/late shifts, some weekends and bank holidays.

You may also be asked to work from our contact centre.

_When you join #TeamIWC you'll receive our staff benefits package, including:_

_ __- Annual leave entitlement of 32 days p/a PLUS public holidays_
- _Local Government pension scheme_
- _Discounted Solent ferry travel_
- _Island bus network discount_
- _Cycle to work scheme_
- _Staff parking permit scheme_
- _Discounted island sports & leisure gym membership_
- _National and local discounts & benefits schemes_

  • A relocation scheme of up to £8,000 may be available to new employees _specifically relocating to the Isle of Wight to take up a role with us_. _If you choose to commute to the Isle of Wight daily, you may be eligible get your travel costs reimbursed. _Further details are available upon request._
  • The Isle of Wight Council protects its employees from discrimination and this is supported by the _Unacceptable Behaviour Policy_, _Employee Code of Conduct_ and _Behaviours Framework_. We actively promote the diversity of our workforce and we provide flexible working options (where appropriate) to support the different needs of our employees._

Closing Date:3 August 2023

  • Newport, Newport, United Kingdom St David Recruitment Services Full time

    Location:Newport Sector:Finance & Accounts Job type:Permanent Salary:Salary - £25k per annum + commission Contact:St David Recruitment Services Contact phone: Job ref:PEM1399 Published:36 minutes ago Expiry date:Trainee Financial AdvisorRisca, Newport (Office based)Salary - £25k per annum + commissionPermanentFull Time - 9am - 5pm Monday to Friday.Our...


  • Newport, Newport, United Kingdom Kilsby Williams Chartered Accountants Full time

    We're always on the lookout for bright people to join our teamWe are an independent firm of Chartered Accountants and commercial business advisors. Our clients are spread throughout south Wales, the Midlands and the London area. We look after businesses ranging from sole traders to companies in international quoted groups. When the firm was created in 1991...


  • Newport, Newport, United Kingdom Berry Recruitment Full time

    Job Title: Customer Service Advisor - German SpeakingCompany: Berry RecruitmentBerry Recruitment is collaborating with a dynamic and customer-oriented company in search of a dedicated and enthusiastic Customer Service Advisor to join their Newport team. If you thrive in a fast-paced setting, enjoy assisting customers, and strive to contribute to our...


  • Newport, Newport, United Kingdom Wales & West Utilities Full time

    Customer Service AdvisorJob detailsSalary: £24,108 - £30, % shift allowanceBusiness Area:Business Services - Customer ServicesLocation:Newport, South WalesContract Type:Permanent (Full Time)Working hours/pattern:37 hours per week Monday - Friday on 3 rotating shifts - 8am-4pm / 10am-6pm / 12pm-8pm. There is also an opportunity work voluntary overtime on...


  • Newport, Newport, United Kingdom Recruitment Solutions Workforce Ltd Full time

    CUSTOMER SERVICES ADVISOR - GERMAN SPEAKING NEWPORTPERMANENT FULL TIME£ £24500K PLUS EXCELLENT BENEFITS Purpose of Job To deliver best in class customer service from enquiry to delivery and beyond. To delight customers, providing operational and technical support for the Companies' product range. Principal Accountabilities Accurately respond to...


  • Newport, Newport, United Kingdom Transport for Wales Full time

    We are actively recruiting for our talent pool located at Newport Station, if you are already in the talent pool for this location, your postion will not be impacted.Who we areJoin Our Journey - Together we will Make it HappenHere at Transport for Wales we are preparing for the future. We will be building new stations, introducing new trains, and...


  • Newport, Newport, United Kingdom BMW Group Academy Full time

    BMW/MINI Aftersales Service Advisor ApprenticeWe are currently recruiting for an Aftersales Service Advisor. The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers.Job descriptionWe are currently recruiting for an Aftersales Service Advisor Apprentice.The successful...


  • Newport, Newport, United Kingdom Blue Arrow Full time

    We have an amazing opportunity for you to work in one of our best locations, for a company well known for putting their customers at the heart of everything they do.So...If you are a motivated, hardworking person with a passion for the Financial world, with a strong background in Customer Service and telephony contact centre, and have a commitment to deliver...


  • Newport, Newport, United Kingdom Specsavers Full time

    Trainee Optical RetailerStore: Newport, ShropshireHours: Full time (40 hours) - including Saturday workingTraining providedHave you ever considered a career in optics, are you passionate about retail and offering the best customer service?Here is your opportunity to join a global company with local ownershipOur trainee roles at Specsavers are not your...


  • Newport, Newport, United Kingdom Campus Living Villages Full time

    Job Title: Customer Service Advisor (Out of Hours)Location: Campus Living Villages, Endeavour House, Usk Way, Newport, NP20 2DZSalary: £23,478Hours of Work: 42 Hours (Working on a 4 on, 4 off basis, Between 8pm and 8am)Why should you join?As a leading global student accommodation provider, we are home to over 11,000 students in the UK and 43,000...


  • Newport, Newport, United Kingdom NFU Mutual Agency Full time

    The Role:Customer Service AdvisorSalary £18,000 per year, rising to £19,500 per year (once you have completed your initial training)Full TimePermanent ContractLocation: NewportMonday to Friday 9am - 5pmIntroduction to NFU MutualNFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been...


  • Newport, Newport, United Kingdom Morgan Sindall Group Plc Full time £10

    Would you like to work for a progressive and ambitious company which is also one of the most successful within the UK construction and infrastructure industry? Morgan Sindall provides national construction and infrastructure services to private and public sector customers across a comprehensive range of markets. We have a fantastic opportunity within our...


  • Newport, Newport, United Kingdom Sopra Steria Full time

    Have you got great communication skills or experience in customer service focused role within contact centre, retail or hospitality and looking to develop your skills? If so, read on.SSCL is looking to recruit a Customer Service Advisor to join their team supporting some of SSCL's largest government clients. You will support with inbound HR queries over...


  • Newport, Newport, United Kingdom Alexander Mann Solutions Full time

    Customer Service Advisor - Newport Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you're making a real difference, this role could be for you _We're searching for caring people to join our Contact Centre teams to support customers from our Lloyds Bank, Bank of Scotland, Halifax and Scottish...


  • Newport, Newport, United Kingdom Farmfoods Full time

    Trainee Shop Manager Are you an experienced team leader or supervisor in retail, hospitality or another customer focussed industry? Are you looking to progress further into a management role? If yes, then this might be the opportunity for you. We are looking to recruit a trainee shop manager for our new shop in Newport (NP20 5GN). We offer a...


  • Newport, Newport, United Kingdom Q-Bot Full time

    Reporting To:Operations ManagerTerm: Full-timePackage: Competitive Salary (dependant on experience) + Performance related payLocation:Newport / London (Kennington)About Q-Bot:Q-Bot are passionate about driving sustainability, impacting climate change, reducing fuel poverty and improving people's lives using technology. We have developed robots to retrofit...


  • Newport, Newport, United Kingdom Kilsby Williams Full time

    We are an independent firm of CharteredAccountants and commercial business advisors. Our clients arespread throughout South Wales the Midlands and the London area. Welook after businesses ranging from sole traders to companies ininternational quoted groupsWhen the firm wascreated in 1991 the partners wanted to establish an accountancypractice which was...

  • Collections Advisor

    1 month ago


    Newport, Newport, United Kingdom yolk recruitment Full time

    ob Title: Collections AdvisorLocation: Newport (Monday and Tuesdays required in the office per week)Company Overview: Join a dynamic and forward-thinking company committed to helping customers manage their finances effectively. With a focus on delivering exceptional service, we are seeking a Collections Advisor to join our team in Newport. If you're...

  • Collections Advisor

    1 week ago


    Newport, Newport, United Kingdom Yolk Recruitment Full time

    ob Title: Collections AdvisorLocation: Newport (1 day required in the office per week)Company Overview: Join a dynamic and forward-thinking company committed to helping customers manage their finances effectively. With a focus on delivering exceptional service, we are seeking a Collections Advisor to join our team in Newport. If you're passionate about...

  • Sales Advisor

    1 week ago


    Newport, Newport, United Kingdom Wessex Garages Holdings Ltd Full time

    Wessex Garages are currently looking to recruit Car Sales Advisor for our Kia branch in Newport. You will not only be responsible for selling vehicles, but will be selling and promoting Finance, Insurance products and Paint Protection. Job Specification As a Sales Advisor you will support our customers throughout their buying journey – from their...