![Isle of Wight Council](https://media.trabajo.org/img/noimg.jpg)
Trainee Customer Advisor
1 week ago
County Hall, Newport / Westridge, Ryde
Grade 3, £21,189 to £21,445 per annum
Vacancy Reference:2023_440
Closing Date:03/08/2023
Contract Type:
Permanent
Hours:37 per week
Do you have amazing communication skills and a desire to assist people? Are you enthusiastic when dealing with a variety of enquiries? Would you enjoy working in an environment where no 2 days are the same?
If the phrase 'can do attitude' describes your approach, then we have the ideal opportunity for YOU
The Contact Centre is currently seeking a Customer Advisor - Trainee to join their busy team.
A cheerful personality, offering flexibility and being able to work as part of a team is essential in this environment as well as being able to remain calm when working under pressure.
Other aspects of the role:
- You will be the first point of contact
- Use bespoke and specific systems
- Keep customer contacts updated
- Process payments
- Signpost customers and colleagues
- Manage room bookings and visitor systems
This role will be primarily based in our help centres and will involve working early/late shifts, some weekends and bank holidays.
_When you join #TeamIWC you'll receive our staff benefits package, including:_
_ __- Annual leave entitlement of 32 days p/a PLUS public holidays_
- _Local Government pension scheme_
- _Discounted Solent ferry travel_
- _Island bus network discount_
- _Cycle to work scheme_
- _Staff parking permit scheme_
- _Discounted island sports & leisure gym membership_
- _National and local discounts & benefits schemes_
- A relocation scheme of up to £8,000 may be available to new employees _specifically relocating to the Isle of Wight to take up a role with us_. _If you choose to commute to the Isle of Wight daily, you may be eligible get your travel costs reimbursed. _Further details are available upon request._
- The Isle of Wight Council protects its employees from discrimination and this is supported by the _Unacceptable Behaviour Policy_, _Employee Code of Conduct_ and _Behaviours Framework_. We actively promote the diversity of our workforce and we provide flexible working options (where appropriate) to support the different needs of our employees._
Closing Date:3 August 2023
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