Business Engagement Coordinator

1 week ago

Crawley, West Sussex, United Kingdom Carers Support West Sussex Full time

Purpose...


CDC - To improve and extend an existing service model to support personal health and wellbeing of West Sussex Carers and promoting new Carer-friendly business partnerships to increase the range of offers available.

To ensure the service is shaped by Carer views and opinion, has efficient working systems in place, and monitor and report on impact including outcomes, activity and contract requirements.

CECC - To grow and develop this existing service through marketing and publicity.

To work in partnership with external scheme providers to ensure the smooth running of the service, providing monthly and quarterly reports to funders.

To support the CECC administrators to ensure details are entered accurately and cards are distributed in a timely manner.

Before you keep reading:


PLEASE DO NOT SEE EVERYTHING IN THIS JOB AD AS "MUST HAVE", BUT RATHER A GUIDING LIST OF WHAT WE ARE LOOKING FOR.

WE KNOW NO CANDIDATE WILL BE THE PERFECT MATCH FOR ALL WE HAVE MENTIONED IN THIS ADVERTISEMENT, SO DO NOT BE AFRAID TO APPLY IF YOU FEEL YOU ARE CLOSE TO THE BRIEF BUT NOT "SPOT ON".

ABOUT YOU*Experience of recruitment, induction, training, and management of staff

  • Experience of evaluating activities and projects
  • Experience of managing data in line with Data Protection principles
  • Experience of motivating, empowering, and supporting people to achieve goals
  • Confident in presentation, facilitation, and training techniques
  • Able to work collaboratively to provide evidence of the impact of the work done to support carers
  • Excellent communication skills, able to negotiate, build relationships, advocate for people, and inspire others
  • Able to work autonomously when required
  • Highly competent in use of IT and experience of using a database or CRM system and a willingness to develop further
YOUR ATTRIBUTES*- Others have described you as..._

  • A natural communicator who loves to listen and talk to people
  • Empathetic and caring
  • Calm in crisis and a good planner
  • Openminded
  • Someone who values everyone's differences
KEY DUTIES*Line management of small administration team as well as providing mentorship to a Business Engagement Volunteer.

  • Provision of 1:1 support, appraisal, goal setting and day to day management
  • Develop, grow and maintain a local business membership/partnership network/base to extend to a wide geographic spread. Set out and work proactively to a timed plan.
  • As the key point of contact, link with business members on the existing Carer Card directory and identify, contact, encourage and engage new members in liaison with CSWS colleagues and partners.
  • Work closely with the Comms, PR and Engagement Team to provide appealing promotional marketing and source and supply materials, advertising widely.
  • Liaise with the CSWS Carer Engagement Coordinator to embed a coproduction approach and strong West Sussex Carer voice to shaping service development.
  • Manage the processes for recruitment and retention of members, fostering effective work relationships including the analysis of data relevant to these processes.
  • Using a Microsoft Dynamics 365 Customer Relationship Management system, ensure workflow queues are monitored and triaged routinely, and cards are distributed in a timely manner.
  • Communicate with carers, members and communities to maximise takeup of both services and membership and ensure details are up to date and relevant. Raise Carer awareness, widen engagement and promote CSWS messages.
  • Manage member surveys, produce statistical and feedback reports to inform membership policy, promotions and recruitment.
  • Collect data for the database and other purposes as required and to monitor, evaluate and report on impact (outcomes, activity and contract requirements).
  • Deliver induction and Q&A sessions (currently via MS Teams) about the Carer Cards service to the wider CSWS staff and volunteer teams as required
  • Attend meetings, produce agendas and prepare and distribute notes, following through on action points and reporting.
If you would like to view our full Job Description, please CLICK HERE


OUR CULTURE AND DIVERSITY*At Carers Support, we are building an
inclusive workplace where
everyone can do their best work and* be proud to belong*.


We believe that talent is distributed to all of us in equal measure and our differences are a strength not a weakness.


We recruit for potential, not perfection.

Everyone's unique history has value and our doors are open to people at every meeting of race, religion or belief, different physical ability, age, nationality or citizenship, ethnic origin, marital, domestic or civil partnership status, sex, sexual orientation, family structure, and gender identity.VALUES WE ARE LOOKING FOR IN CANDIDATES*We are focused*, putting carers at the heart of everything we do.


We act together*, working with and for carers, the communities they live in and the people that can make a difference to them.

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