Quality Assistant

1 week ago

Newtown, Powys, United Kingdom CellPath Ltd Full time

About us


At CellPath, we are committed to providing high quality histology consumables and equipment for hospitals and laboratories throughout the world.

When joining us you can not only develop a rewarding and exciting career, but also know that you are having a positive impact on the everyday tasks of laboratory staff to deliver world-class patient diagnosis.


Quality Assistant
We currently have an exciting opportunity for a Quality Assistant. Our Quality Team is growing and this position reports into our Quality Manager.

Do you like problem solving? Are you Customer Focused? Do you enjoy a varied day's work? As a Quality Assistant, you would be required to assist/support the Quality Manager by providing production expertise to resolve Quality issues within the production operation.

Ensure that the product meets customer's requirements (both internal and external) at each stage of its manufacturing process, carrying out relevant testing and where necessary take corrective action to rectify non-compliance issues.


Primary Responsibilities:

  • Lead customer and internal complaint handling; lead/coordinate customer communication and any associated returns/investigations.
  • Maintain the Customer Complaint 'work flow' to ensure adequate recording and timely closure of complaints.
  • Coordinate and track customer/supplier product returns.
  • Carry out goodsin, production and other quality checks as required.
  • Manage/assist/develop the nonconformance process.
  • Carry out and assist with internal audits, as required.
  • Review and update Management System procedures, work instructions and other documentation.
  • Update and maintain 'quality' system modules and related product information on Company Systems.
  • Assist departmental managers with internal issues.
  • Assist Quality Manager with problem solving activities.
  • Ensure compliance with all health & safety procedures/requirements.

Raising the profile:

As an ambassador of the business, we are looking for somebody to who is self-motivate and a positive thinker.

You will need to manage your own workload within the parameters of other team members and be a proactive team player.

As a key role in our mission for quality this role will be supported with sector specific training.

Given the nature of duties falling within our manufacturing areas, this is a full-time office based role at our UK Head Office in Newtown, Powys.


Knowledge and Experience:

  • This position requires a good communicator with above average troubleshooting skills and diplomacy.
  • Minimum of 2 years' experience in a similar or transferable role.
  • Minimum of 2 years' experience in a manufacturing environment
  • Degree qualification desirable or equivalent qualification
  • Understanding of ISO accreditations
  • Knowledge of quality improvement tools and techniques desirable.
  • We are looking for somebody who can capture technical facts and refine them in a simplified way, with strong communication skills and the ability to maintain discretion and confidentiality.
  • A positive 'can do' attitude.

Training Commitment:

CellPath Ltd is committed to ensuring you have the knowledge and support required to succeed in your role.

If your scientific background is limited, you will learn not only about our products and their uses, but the principals of histology, cytology, and immunocytochemistry.

We have successfully been implementing our onboarding programme for many years as it has proven to give our new employees an invaluable boost of knowledge when joining our company and ensures we are best placed to meet our customer's needs.


It is important that we attract the right skill sets, and those with the right experience but we value a proactive approach, positivity and a caring attitude in equal measure.

We want people who show up and roll their sleeves up. Passionate team members who are ready to be part of something bigger, and who care.


We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities.

We employ over 120 team members in the local community who really care about what they do.

  • CellPath Ltd offers a competitive salary and benefits.
  • 20 days holiday rising to 30 days after ten years + bank holidays (and the ability to buy up to 5 days per year)
  • Pension scheme
  • Dedicated training and development
  • Family friendly policies
  • Onsite parking
  • Cycle to work scheme.

Closing Date: 12pm Friday 17th May 2024

Benefits:

  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • Monday to Friday

Work authorisation:

  • United Kingdom (required)

Location:

  • Newtown, SY16 4LE (preferred)

Work Location:
In person

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