Customer Relations Manager
2 weeks ago
Graypaul Birmingham are looking to recruit a Customer Relations Manager to join their fantastic Aftersales Department.
This role is a critical part of the running of a successful Service Department, you will support both the Service Manager and Service Advisors to ensure customers receive the best service.
Working as a Sytner Service Customer Relations Manager you will: administer all preparation work required for vehicle arrivals, adhere to strict processes.
Contact clients to book services, support the serviceteam with telephone enquiries, complete invoicing, examine paperwork to ensure quality standards are met and carrying out self-audits before filing.
Sytner Service Customer Relations Managers work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
Previous experience in a similar role or a similarly demanding role would be ideal.
Experience of using Kerridge/ADP is not essential but would be advantageous, as you will be using our internal systems to log work.
We are looking for someone who is committed to providing excellent customer service and would take pride in engaging with our customers over the telephone.
Ideally, you will thrive in a busy, high pressurised environment; have strong administration skillsand the ability to prioritise workload within a fast-paced environment.
To be successful in this role you will be extremely organised, have high attention to detail and be a great team player.
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement 33 days inc. bank holidays
- Industryleading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
- Business social events
We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
click here
Unsure? Read on
We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.
We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 84% on our colleague engagement survey.
-
Customer Relations Officer
2 weeks ago
Solihull, Solihull, United Kingdom CBC Resourcing Solutions Full timeCustomer Relations OfficerSolihull (hybrid)£25,000 to £26,000 plus bonus and benefitsOur client is a well established and well respected bank offering a broad range of products.Due to growth they are looking to recruit two Customer Relations Officers for their Birmingham based team. The successful Customer Relations Officers will build positive...
-
Employee Relations Advisor
2 weeks ago
Solihull, Solihull, United Kingdom Serco Plc Full timeSolihull, Hybrid working availablePermanent, Full timeUp to £29,000 PA DOEHere at Serco, we are looking for an ER Advisor to join the team and provide ER guidance, covering all aspects of the employee life cycle and People Management processes in line with service level agreements and business rules.As ER Advisor you will be the first point of contact for...
-
Customer Success Manager
2 weeks ago
Solihull, Solihull, United Kingdom neoci Full timeWe are a telecoms and technology company headquartered in Solihull. We're a communications company with a difference and looking to add aCustomer Success/Service Delivery Managerto the team.Our work stands out from the crowd. Offering exceptional 24/7 support based in the UK, dedicated Account Managers and unrivalled SLA guarantees on a wide range of our...
-
Customer Success Manager
2 weeks ago
Solihull, Solihull, United Kingdom neoci Full timeJob Description We are a telecoms and technology company based in Solihull. We are not your average communications company and are on the lookout for a Customer Success/Service Delivery Manager to join our team. Our work stands out. We provide exceptional 24/7 support from the UK, dedicated Account Managers, and unbeatable SLA guarantees on a wide range of...
-
Employee Relations Specialist
1 month ago
Solihull, Solihull, United Kingdom Serco Plc Full timeEmployee Relations Specialist / Partner Solihull, B91 3QJ (hybrid role – 2 days per week in the Solihull office)Travelling as required to attend meetings/hearings Full Time, Permanent (37.5 hour per week)Competitive salary plus benefits Are you passionate about employment law and skilled in employment tribunal process and advocacy? If you're seeking an...
-
Employee Relations Specialist
4 weeks ago
Solihull, Solihull, United Kingdom Serco Plc Full timeEmployee Relations Specialist / Partner Solihull, B91 3QJ (hybrid role – 2 days per week in the Solihull office)Travelling as required to attend meetings/hearings Full Time, Permanent (37.5 hour per week)Competitive salary plus benefits Are you passionate about employment law and skilled in employment tribunal process and advocacy? If you're seeking an...
-
Employee Relations Partner
2 weeks ago
Solihull, Solihull, United Kingdom Serco Plc Full timeSolihull, B91 3QJ (hybrid role - 2 days per week in the Solihull office)Travelling as required to attend meetings/hearingsFull Time, Permanent (37.5 hour per week)Competitive salary plus benefitsAre you passionate about employment law and skilled in navigating intricate employee relations challenges? If you're seeking an opportunity to join a vibrant team...
-
Business Customer Account Manager
2 weeks ago
Solihull, Solihull, United Kingdom ZF Full timeIs your CV ready If so, and you are confident this is the role for you, make sure to apply asap. Business Account Manager (m/f/d) - JLR & Volvo Passive Safety Systems is carving out from ZF's current portfolio to become an independent company. This will allow the Division to further grow and expand its market position in safety restraint technologies by...
-
Customer Success Manager
2 weeks ago
Solihull, Solihull, United Kingdom ASSA ABLOY Full timeCustomer Success Manager Can you bring your experience to our Sales department at ASSA ABLOY, Biosite? Join our team based in Solihull, UK and enjoy a collaborative culture that empowers you to build a career you can be proud of. This position is based in Scotland and North of England. What would you do as our Customer Success Manager Following...
-
Customer Account Manager
2 weeks ago
Solihull, Solihull, United Kingdom THE RECRUITMENT DUO Full timeRole: Customer Account ManagerLocation: Solihull and home workingHours: Full time Monday to FridaySalary: £2- 30,000 plus annual company discretionary bonus up to 10% salaryBenefits: 26 days holiday plus bank holidays, Vitality, life assurance, income protection, pension, employee assistance programme and parkingWe are working on behalf of an award winning...
-
Customer Insight Manager
2 weeks ago
Solihull, Solihull, United Kingdom Datatech Full timeCUSTOMER INSIGHT MANAGER - HYBRID/BIRMINGHAM - UP TO £ J12791An exciting opportunity for this medium sized retail financial services organisation to join their Analytics Team and provide insight that delivers commercial value. The Customer Insight Manager will use analytical methods to understand, test and predict customer and marketing profitability.Role...
-
Customer Delivery Manager
2 weeks ago
Solihull, Solihull, United Kingdom Correla Full timeCorrela are looking for a Customer Delivery Manager to join our team, to develop and nurture strong and strategic relationships with your allocated customers, to fully understand their business. Salary: c£65,000 About us In March 2021, Correla was created, as an independently owned business to bring in private investment to fuel innovation in the...
-
Customer Service Advisor
2 weeks ago
Solihull, Solihull, United Kingdom THE RECRUITMENT DUO Full timeRole: Customer Service AdvisorLocation: Solihull and home workingHours: Full time Monday to FridaySalary: £23- 25,000 plus annual company discretionary bonus up to 10% salaryBenefits: 26 days holiday plus bank holidays, hybrid working, Vitality private medical, life assurance, income protection, pension, employee assistance programme and parkingWe are...
-
Customer Care Advisor
2 weeks ago
Solihull, Solihull, United Kingdom Network IT Recruitment Full timeJob DescriptionCustomer Care AdvisorPermanent Up to £23,500Solihull (Hybrid)Network IT are looking for a Customer Care Advisor to Join one of our clients in Solihull. The role is designed to give exceptional customer care to the clients customers and support them with there needs. ResponsibilitiesManaging cease request from customer or other internal...
-
Customer Servicing Officer
2 weeks ago
Solihull, Solihull, United Kingdom Morgan Parkes Recruitment Ltd Full timeJob Title: Customer Servicing OfficerSalary: £21,500Location: ShirleyHours:37.5 hours per week, Monday to Friday, 8.30am to 5.00pm (one hour for lunch). There is hybrid working options with at least one day a week to be based in the office.We are delighted to be recruiting on behalf of our client, a well-respected and long-established financial services...
-
Customer Servicing Officer
2 weeks ago
Solihull, Solihull, United Kingdom Morgan Parkes Recruitment Ltd Full timeJob Title: Customer Servicing OfficerSalary: £21,500Location: ShirleyHours:37.5 hours per week, Monday to Friday, 8.30am to 5.00pm (one hour for lunch). There is hybrid working options with at least one day a week to be based in the office.We are delighted to be recruiting on behalf of our client, a well-respected and long-established financial services...
-
Customer Service Leader
2 weeks ago
Solihull, Solihull, United Kingdom Legal & General Group Full timeCompany Description Life can sometimes be unpredictable, and it pays to plan ahead. Our aim atLegal & General Retailis to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that's important to them. To better understand our customers and meet their needs, we've brought our protection,...
-
Customer Service Leader
2 weeks ago
Solihull, Solihull, United Kingdom Legal and General Full timeWe're recruiting for a Customer Service Leader to join us on our Retail Annuities Team.You will engage, motivate and inspire your team to give their best. As a true 'people person' you will nurture, coach and develop your team; taking pride in seeing them flourish.We are looking for someone who is very flexible and can adapt quickly to meet the changing...
-
Motor Finance Administrator, Customer Services
2 weeks ago
Solihull, Solihull, United Kingdom Secure Trust Bank Full timeWe know that our people are our biggest investment and finding the right people who will put our customers first and provide world class service is a tough job which is why, when we find talented people, we want to develop them and enable them to grow a career with us, not just fill a seat in a contact centre.At V12 Vehicle Finance we offer a multitude of...
-
Customer Service Officer
2 weeks ago
Solihull, Solihull, United Kingdom Legal & General Full timeYour role at a glanceThis is a telephony based role within our Legal & General Home Finance Team. We are looking for individuals that are able to build rapport quickly, ensure full understanding, identify vulnerable indicators and treat customers with empathy, professionalism and understanding.Time management is also important as you need to be able to...