Current jobs related to Customer Service Officer - Solihull, Solihull - Legal & General
-
Customer Service Representative
2 days ago
Solihull, Solihull, United Kingdom Legal & General Full timeJob Title: Customer Service OfficerWe are seeking a highly skilled and customer-focused individual to join our Legal & General Home Finance Team as a Customer Service Officer. This is a telephony-based role that requires excellent communication skills, attention to detail, and the ability to work well under pressure.Key Responsibilities:Provide exceptional...
-
Customer Service Representative
2 days ago
Solihull, Solihull, United Kingdom Legal & General Full timeJob Title: Customer Service OfficerWe are seeking a highly skilled and customer-focused individual to join our Legal & General Home Finance Team as a Customer Service Officer. This is a telephony-based role that requires excellent communication skills, attention to detail, and the ability to work well under pressure.Key Responsibilities:Provide exceptional...
-
Customer Service Representative
2 days ago
Solihull, Solihull, United Kingdom Legal & General Full time £23,000About the RoleWe are seeking a highly skilled and customer-focused individual to join our Legal & General Home Finance Team as a Customer Service Officer. This is a permanent role, working 35 hours per week, during the telephony open hours (currently 8:00-17:30). The successful candidate will be based in our office and will work from home for 3 days a...
-
Customer Service Representative
2 days ago
Solihull, Solihull, United Kingdom Legal & General Full time £23,000About the RoleWe are seeking a highly skilled and customer-focused individual to join our Legal & General Home Finance Team as a Customer Service Officer. This is a permanent role, working 35 hours per week, during the telephony open hours (currently 8:00-17:30). The successful candidate will be based in our office and will work from home for 3 days a...
-
Customer Service Representative
2 days ago
Solihull, Solihull, United Kingdom Legal & General Full timeJob Title: Customer Service OfficerWe are seeking a highly skilled and empathetic Customer Service Officer to join our Collections team in Solihull. As a key member of our team, you will be responsible for providing exceptional customer service to our customers experiencing financial difficulties, as well as those who have experienced a Repayment Event.Key...
-
Customer Service Representative
2 days ago
Solihull, Solihull, United Kingdom Legal & General Full timeJob Title: Customer Service OfficerWe are seeking a highly skilled and empathetic Customer Service Officer to join our Collections team in Solihull. As a key member of our team, you will be responsible for providing exceptional customer service to our customers experiencing financial difficulties, as well as those who have experienced a Repayment Event.Key...
-
Customer Service Representative
2 days ago
Solihull, Solihull, United Kingdom Legal & General Full time £23,000About the RoleWe are seeking a highly skilled and customer-focused individual to join our Legal & General Home Finance Team as a Customer Service Officer. This is a permanent role, working 35 hours per week, during the telephony open hours (currently 8:00-17:30).Key ResponsibilitiesProvide a world-class level of service to our customers, ensuring their...
-
Customer Service Representative
1 day ago
Solihull, Solihull, United Kingdom Legal & General Full time £23,000About the RoleWe are seeking a highly skilled and customer-focused individual to join our Legal & General Home Finance Team as a Customer Service Officer. This is a permanent role, working 35 hours per week, during the telephony open hours (currently 8:00-17:30).Key ResponsibilitiesProvide a world-class level of service to our customers, ensuring their...
-
Customer Service Representative
1 week ago
Solihull, Solihull, United Kingdom Abbott Full timeThe OpportunityWe are seeking a highly skilled Customer Service Representative to join our medical devices customer service team in Solihull. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our hospital customers.Key Responsibilities:Process hospital orders within daily deadlines, including...
-
Customer Service Representative
1 week ago
Solihull, Solihull, United Kingdom Abbott Full timeThe OpportunityWe are seeking a highly skilled Customer Service Representative to join our medical devices customer service team in Solihull. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our hospital customers.Key Responsibilities:Process hospital orders within daily deadlines, including...
-
Customer Service Representative
3 weeks ago
Solihull, Solihull, United Kingdom Curve Group Holdings Ltd Full timeAbout the Role:The Customer Service Representative will be the first point of contact for all customer service-related queries, as well as being an important point of contact for our customers who are in arrears, showing early indicators of financial hardship, and vulnerability.Key Responsibilities:Deliver fair and compliant outcomes, in an empathetic...
-
Customer Service Representative
1 day ago
Solihull, Solihull, United Kingdom Legal & General Full time £23,500{"title": "Customer Service Advisor", "description": "Role OverviewAs a Customer Service Advisor at Legal & General, you will play a vital role in supporting our customers who are experiencing financial difficulties or have experienced a Repayment Event. You will provide a high level of service, handling sensitive and complex situations with empathy and...
-
Customer Service Representative
2 days ago
Solihull, Solihull, United Kingdom Legal & General Full time £23,500{"title": "Customer Service Advisor", "description": "Role OverviewAs a Customer Service Advisor at Legal & General, you will play a vital role in supporting our customers who are experiencing financial difficulties or have experienced a Repayment Event. You will provide a high level of service, handling sensitive and complex situations with empathy and...
-
Customer Service Representative
2 days ago
Solihull, Solihull, United Kingdom Legal & General Full time £23,500About the RoleWe are seeking a highly skilled and empathetic Customer Service Advisor to join our Collections team in Solihull. As a key member of our team, you will be responsible for providing exceptional customer service to customers experiencing financial difficulties, as well as those who have experienced a Repayment Event.Key ResponsibilitiesProvide...
-
Customer Service Representative
1 day ago
Solihull, Solihull, United Kingdom Legal & General Full time £23,500About the RoleWe are seeking a highly skilled and empathetic Customer Service Advisor to join our Collections team in Solihull. As a key member of our team, you will be responsible for providing exceptional customer service to customers experiencing financial difficulties, as well as those who have experienced a Repayment Event.Key ResponsibilitiesProvide...
-
Customer Service Representative
4 days ago
Solihull, Solihull, United Kingdom Legal & General Full time £23,500{"title": "Customer Service Advisor", "description": "About the RoleWe are seeking a skilled Customer Service Advisor to join our Collections team in Solihull. As a key member of our team, you will provide exceptional customer service, ensuring our customers' expectations are met in sensitive and complex situations.Key ResponsibilitiesAdminister mortgage...
-
Customer Service Representative
3 days ago
Solihull, Solihull, United Kingdom Legal & General Full time £23,500About the RoleWe are seeking a highly skilled and empathetic Customer Service Advisor to join our Collections team in Solihull. As a key member of our team, you will be responsible for providing exceptional customer service to customers experiencing financial difficulties, as well as those who have experienced a Repayment Event.Key ResponsibilitiesProvide a...
-
Customer Service Representative
4 days ago
Solihull, Solihull, United Kingdom Legal & General Full time £23,500{"title": "Customer Service Advisor", "description": "About the RoleWe are seeking a skilled Customer Service Advisor to join our Collections team in Solihull. As a key member of our team, you will provide exceptional customer service, ensuring our customers' expectations are met in sensitive and complex situations.Key ResponsibilitiesAdminister mortgage...
-
Customer Service Representative
4 days ago
Solihull, Solihull, United Kingdom Legal & General Full time £23,500About the RoleWe are seeking a highly skilled and empathetic Customer Service Advisor to join our Collections team in Solihull. As a key member of our team, you will be responsible for providing exceptional customer service to customers experiencing financial difficulties, as well as those who have experienced a Repayment Event.Key ResponsibilitiesProvide...
-
Customer Service Representative
4 days ago
Solihull, Solihull, United Kingdom Legal & General Full time £23,500About the RoleWe are seeking a highly skilled and empathetic Customer Service Advisor to join our Collections team in Solihull. As a key member of our team, you will be responsible for providing exceptional customer service to customers experiencing financial difficulties, as well as those who have experienced a Repayment Event.Key ResponsibilitiesProvide...
Customer Service Officer
3 months ago
This is a telephony based role within our Legal & General Home Finance Team.
We are looking for individuals that are able to build rapport quickly, ensure full understanding, identify vulnerable indicators and treat customers with empathy, professionalism and understanding.
Time management is also important as you need to be able to deliver on promises made to customers.This is a permanent role, working 35 hours per week, during the telephony open hours (currently 8:00-17:30). What's more, there is no weekend work, as you will only work Monday to Friday (2 days at the office and 3 days at home)
The role holder will provide an accurate, compliant and timely service and carry out more complex customer transactions, complaint responses, and data analysis.
The role holder will keep up to date with all compliance rules and requirements including data protection, money laundering, breaches, complaints and controls, conduct of business and treating customers fairly.
We love working at Legal and General and know you will too.
Here are some of the amazing benefits our colleagues get:
- Your hard work is rewarded through our company bonus scheme. This is typically between 510% of your salary. As your skillset grows, it's possible your earning potential will too.
- 25 days holiday (excluding bank holidays). You can also buy and sell holiday.
- We give colleagues a 5% company pension contribution, plus match up to a further 5% of your personal contribution.
- Life assurance x8 of your annual salary.
- Free individual private medical insurance. You can also add your dependants on for a small cost.
- Recommend L&G as a great place to work and earn £500£3500 if someone you know joins us.
- A variety of company share schemes, discounts at a huge range of high street stores and on our own products.
- We strongly believe in supporting our employees' chosen charities, so we'll match money that you raise up to £5000.
- To provide a world class level of service that ensures our customers' expectations are met. The service provided will include sensitive and complex situations, which will need to be handled with empathy and sympathy.
- To accurately and effectively administer mortgage business to ensure we operate within our agreed service levels to fulfil both contractual and departmental requirements.
- Maintain relationships with internal and external customers, which include policyholders, scheme members and legislative bodies.
- To collate and analyse all relevant information and to make informed decisions, which may include reference to the Line Manager, to protect all interested parties from fraudulent acts by conducting all transactions within approved financial limits and guidelines
- Use appropriate customer feedback and data to improve working practices and highlight opportunities for improvement to the customer experience, and deliver appropriate solutions
- To proactively identify changes in rules/requirements including Data Protection, Money Laundering, Breaches, Complaints and Controls and own the changes required to integrate these changes into business as usual.
- To take ownership of your own development, ensuring the development of skills and knowledge, whilst undertaking training opportunities.
Qualifications/Skills:
- Minimum 5 GCSEs at grade C or above
- Good attention to detail
- Computer literate in Microsoft office
- Able to work well within a team environment
- Strong verbal and written skills
Knowledge:
- Previous experience in financial services preferred
Experience:
- Experience of working with direct customer interaction: either face to face or by phone
Benefits:
When you commit to Legal & General, we'll commit to you too. That means we'll recognise and reward your hard work, your performance and your contribution.
If you join us, you'll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection.
You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice.
We're also proud to offer competitive family leave.You'll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes.
And then there are the many discounts we offer that you can take advantage of - both for our own products and at a range of high street stores and online offerings.
About L>he brand with the brolly is choosing today to change tomorrow.
Since 1836, we've grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.
We're all here to improve the lives
