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Interpreter Trainer

3 months ago

London, Greater London, United Kingdom Language Line Full time

We are seeking an experienced Interpreter Trainer and Skills Assessor to join our Team to arrange and conduct language and interpreting skills assessments via the telephone as part of our recruitment process for all UK based over-the-phone interpreters.


About us:


With more than 42 years' of experience, LanguageLine Solutions is the trusted language services provider for more than 27,000 clients across the world.

We deliver the industry's fastest and most dependable access to highly trained and professional linguists in more than 240 languages 24 hours a day, 7 days a week, facilitating more than 33 million interactions a year; that's a new connection every second

The role:


If you thrive under pressure, and have a proactive and innovative approach, then this will be the ideal position for you.

With a solid track record of effective training delivery as well as interpreting knowledge and experience, you will have outstanding customer service skills, strong organisational and time management skills and have the ability to manage a number of tasks simultaneously.

Liaising with people from all backgrounds and walks of life, you will also be a natural communicator both verbally and in writing.


Specific Tasks

  • Record all data relating to assessments on tracking spreadsheets
  • Deliver effective allday instructor led training sessions to complete NHO
  • Assist with any other training & administrative projects and needs, and ad hoc tasks as requested by the management team.
  • Analyse feedback and liaise with colleagues to evaluate training content to identify areas of improvement
  • Support US team with organization and completion of additional trainings (compliance, CMS).
  • Produce monthly reports on both testing and training
  • To take personal responsibility for ensuring that personal information is used fairly and lawfully within GDPR guidelines, report any personal data security incidents immediately and abide by the Information Security Policy detailed in the Staff Handbook.
  • To assist with any other adhoc duties that may be required by the department.
  • Any other duties appropriate to the position.


This is a fantastic opportunity to further build your career and develop your knowledge/skillset in a supportive, diverse environment as both the role and the Company expand.


We celebrate diversity:


We are an Equal Opportunities employer as well as a multilingual and multicultural team that celebrates diversity and inclusion as essential cornerstones of society and business.

We ensure that all aspects of employment, including the decision to hire, are based on merit, competence, performance, and business needs, and that our team members feel comfortable being their authentic selves.


What we are offering:

-
Annual salary - circa £28,000 per annum
-
Holidays - 22 days, plus bank holidays, plus your birthday off. Annual leave rises by 1 day each year, up to a maximum of 27 days
-
Life and health insurance - we cover you for 4 times your salary in life insurance and an optional cash-back medical insurance scheme
-
Working hours - 35 hours per week. Monday to Friday, 9am to 5pm
-
Employee assistance programme - offering you a 24/7 free and confidential life helpline for whatever problem or questions you may be facing
-
Your development is important - we support and help with development including internal and external courses, e-learning, study support etc.
-
Pension Scheme - employer 4.5% employee 4.5% and you can contribute more
-
Cycle to work Scheme - to help lower your carbon footprint whilst good for your health
-
Discounted technology Scheme - salary sacrifice loan scheme to purchase technology for your home
-
Our company culture - we have been awarded Great Place to Work Status since 2020 and Best Workplaces for Women in 2021 and we pride ourselves on continually evolving and innovating

Job Types:
Full-time, Permanent

Salary:
£28,000.00 per year

Benefits:

  • Casual dress
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Free flu jabs
  • Health & wellbeing programme
  • Paid volunteer time
  • Private medical insurance
  • Referral programme

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Bonus scheme

Work Location:
Hybrid remote in London, EC3R 8AD