Quality Support Officer

2 weeks ago

Solihull, Solihull, United Kingdom Solihull Metropolitan Borough Council Full time
Job Introduction

Quality Support Officer

Resources Directorate

Hours:
37 Hours per Week


Do you enjoy analysing and interpreting qualitative and quantitative performance information? We are currently looking for a Quality Support Officer to join our team.


As Quality Support Officer you will work as part of a dedicated team who produce performance monitoring reports and insight and analysis to support the Council's Directorates in managing their performance and understanding the key issues impacting on Solihull's population and its neighbourhood.


In this interesting and varied role you will:

  • Analyse various types of data and information and produce accurate performance monitoring and insights and analysis reports in a range of formats.
  • Support the development and maintenance of forward plans to organise and coordinate activities in line with the Council's Performance Framework.
  • Gather, store, monitor and organise information, both qualitative and quantitative, from a range of sources.
  • Draft reports and documents showing key issues impacting on the Solihull population and individual neighbourhoods;
  • Develop and maintain positive relationships with colleagues.

You will have:

  • Level 3 qualification (e.g. Alevels, OND, NVQ3 etc) OR be able to demonstrate relevant experience and knowledge in a business or local government environment to carry out the full range of duties.
  • Experience of analysing and interpreting qualitative and quantitative performance information.
  • Experience of working in a team, demonstrating flexibility and contribution to team effectiveness.
  • Excellent analytical and problemsolving skills.
  • The ability to use of ICT to interpret and present complex data and information.
  • Excellent communication and interpersonal skills.
We recognise that work is what you do and not necessarily where you go.

Our aim is to balance the needs of our employees with service delivery and, for this post, that is likely to include a combination of working from home and from our offices in central Solihull.


In return we offer:

  • Full training and support on Solihull MBC procedures, processes and ICT systems, as well as access to a wide range of training and development
  • Flexible working, including flexi leave up to 24 days per year and agile working arrangements
  • The opportunity to buy up to 10days additional leave per year
  • Access to our Employee Assistance Programme a 24 hour independent, free and confidential advice and support service
  • A range of family friendly policies
  • Access to the Local Government Pension Scheme

Closing date: 28th April 2024

Interview Date:
w.c 6th May 2024


This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Solihull Council is proud to be an Equal Opportunities Employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.


Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.

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