Business Support Officer

7 days ago

Solihull, Solihull, United Kingdom Solihull Metropolitan Borough Council Full time

Hours: Full time, 37 Hours

Solihull's Children's Service have a fantastic opportunity for two enthusiastic and motivated Business Support Officers to join our friendly Business Support Team located in our modern offices at the Bluebell Centre, Chelmsley Wood.

We currently have vacancies within our Integrated Front Door and Family Support Team, and our Safeguarding and Support Team.

Whilst these vacancies are being advertised as full-time, we would be happy to consider requests to work on a part time or job share basis.

You will be responsible for providing a comprehensive administrative and information support service to our Social Work Teams. And your contribution will be truly valued within this fast paced and varied role, as your support will enable our Social Work teams to make a real difference for our children, young people and their families.

Your duties will include:


• Taking minutes at complex multi-agency meetings.


• Acting as a key contact for enquiries, building relationships with colleagues and other professionals and handling queries effectively and with sensitivity and discretion.


• Maintaining accurate information systems, both computerised and manual


• Collating and providing statistical information, as required.

To be successful in this role you will need either 4 GCSEs at Grade A-C (or equivalent) including Maths and English, or an NVQ Level 2 in Business Administration, or the ability to demonstrate equivalent numeracy and literacy skills.

You will also have significant experience of office administration and taking minutes at meetings.

You will use your initiative to prioritise your workload to meet deadlines in a highly demanding environment and will have experience of dealing with challenging situations.

An excellent communicator, you will have the confidence and ability to deal with a variety of multi-disciplinary professionals on a range of matters and the ability to handle highly sensitive and confidential information.

You will enjoy working as part of an effective team but also work independently to a high standard whilst working remotely.

In return, we offer the opportunity to work in a motivating and supportive environment where your contribution will be really valued, and your personal development actively supported.

We also offer:

Flexible working and agile working arrangementsGenerous annual leave entitlements with opportunity to buy up to 10-days additional leave per yearAccess to our Employee Assistance Programme – a 24-hour independent, free and confidential advice and support serviceFamily and carer friendly policiesAccess to the Local Government Pension SchemeEmployee benefits including staff discounts, subsidised travel passes and Cycle 2 Work Scheme Working on a hybrid basis; this role will involve a predominately office-based period of induction, followed by a combination of home and office working, to meet business needs. If you are someone with a passion for helping and supporting children in need we would love to hear from you. To apply, please click on the link. Your application should be in your own words and reflect your own personal experiences. If you have a specific question or require further information regarding this post, please contact Sam Wright (Business Support Lead) on or Donna Hogan (Business Support Lead) on Interviews will be held on 18/19 July 2024.

Please note we are not accepting CVs for this position.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.

Solihull Council has a responsibility for, and a commitment to, safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to share this commitment.

Attached documents
Job Description & Person Specification

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