Business Administrator Level 3

2 weeks ago

Ryton, Shropshire, United Kingdom My Learning Skills Full time

Business Administrator Level 3:

Business Administration Level 3

15 months

Overview:


The purpose of the role of Receptionist / Administrator is to provide efficient and effective reception and clerical support to the Practice (across our 4 sites), exercising absolute discretion and confidentiality, to ensure the smooth running of surgeries and other services provided to patients.

Delivering a high standard of customer care always.

Crawcrook Medical Centre:

Pattinson Drive, NE40 4US

£225.00

Per Week

37.5 Hours
Per Week

Role and Responsibilities:

  • Dealing with all appointments and patient requests, ensuring that surgery time is effectively utilised, allocating pre bookable and urgent appointments appropriately and monitoring the flow of patients during surgeries.
  • Deliver Active Signposting, providing patients with a first point of contact directing them to the most appropriate source of help. Ensuring the patient is booked with the right clinician/service
  • Providing a comprehensive reception service, responding to a range of enquiries in a polite, caring, and efficient manner, adhering to practice protocols and dealing with difficult situations in a calm and controlled manner.
  • Dealing with all telephone requests and enquiries in a courteous and efficient manner, referring callers to appropriate personnel and ensuring messages are relayed and in a timely manner, particularly those requesting urgent advice.
  • Taking comprehensive details for patients requesting home visits and ensuring that these are recorded in accordance with the protocol to allow steps to be taken for triage.
  • Undertaking and ensuring all aspects of patient registration is carried out in a timely way.
  • Promoting services and educating patients to improve their experience Online Access, Econsult, Extra Care service etc.
  • Ensuring that any change of patient details/personal circumstances are recorded accurately and actioned on both the manual and computerised record system.
  • Undertaking a variety of clerical tasks in support of patient service activity including interpreter bookings, insurance and benefit documentation, vaccinations, breast screenings etc
  • Explaining practice arrangements and requirements for registration and arrangements for new patients seeking care, ensuring that all documentation is fully completed
  • Participating in the extended hours rota providing clerical support to the appointment surgery and working with the doctor on call.
  • Complete all statutory training courses as required.

Required Skills:

Organisation Timekeeping IT Skills Punctual & reliable

Required Skills:


Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team.

Using their expert knowledge gained from time spent in the industry, we've tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace.

As one of our learners, you'll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success.

Successful completion of this apprenticeship gives you an accredited Apprenticeship qualification.

Required Qualifications:

Maths and English, GCSE Grade 4-9 or equivalent

Training:


Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team.

Using their expert knowledge gained from time spent in the industry, weve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace.

As one of our learners, youll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success.

Successful completion of this apprenticeship gives you an accredited Business Administration Level 3Apprenticeship qualification, with training how to:

Contribute to the efficiency of an organisation through the support of functional areas, working across teams and resolving issues as requested.


Prospects:

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Business Administration Level 3

Crawcrook Medical Centre

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